[Hiring] Dedicated Unified Communications Engineer @Waterfield Tech

Role Description

As a Dedicated Unified Communications Engineer, you will be assigned full-time to a single enterprise client, working remotely as an extension of their internal engineering team. You will design, develop, deploy, and support the client's Unified Communications voice, video, and collaboration networks, with a heavy focus on Cisco Webex Cloud as the client continues its migration to Webex while maintaining a smaller on-premises Cisco UC/UCCX footprint. You will work alongside the client's UC engineering resources to ensure proper delivery of functional systems, troubleshoot voice/video system clusters and endpoints, and respond quickly to software and hardware issues—resolving problems on the spot.

Key Responsibilities

• Maintain and administer Cisco telephony equipment, including compute nodes, CUBEs, and circuits, as well as Webex Cloud.
• Deploy and maintain Cisco voice and video products across the entire portfolio, including cloud configuration.
• Design, develop, and build Unified Communications voice, video, and collaboration solutions in support of the client's cloud migration.
• Troubleshoot voice communications problems of varying complexity across UC clusters and endpoints.
• Perform intermediate troubleshooting of VoIP traffic across Cisco switches and routers.
• Analyze raw data and packet captures to isolate and resolve issues.
• Respond quickly to software application and hardware issues and resolve problems on the spot.
• Design and build system integrity and connectivity tests to ensure system availability.
• Monitor the health of associated infrastructure and proactively address issues.
• Serve as technical lead on UC projects, providing technical input to planning and execution.
• Mentor other team members and share technical expertise.
• Collaborate with client stakeholders, project managers, and Waterfield engineering teams to ensure seamless delivery.
• Participate in Tier 2 after-hours and on-call support as part of a team rotation.
• Support after-hours and weekend activities such as installations, testing, maintenance windows, and managed events.
• Create and maintain technical documentation, including diagrams, configurations, and operating procedures.
• Provide status reporting on project, maintenance, and support activities.

Qualifications

• Minimum of 5 years of engineering experience in telecommunications.
• Minimum of 5 years of hands-on technical experience with the Cisco Unified Communications suite of products, as well as Cisco Webex Cloud for voice and video.
• Intermediate understanding of networking, including QoS.
• Intermediate-level technical understanding of:
  • Cisco Webex Calling (WxC)
  • Cisco Webex Contact Center (WxCC) and Cisco Webex Customer Assist
  • Cisco Webex Video and video conferencing, including hardware/endpoints
  • Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection
  • Voice gateways, routers, and switches
  • Cisco CUBE routers and/or other SBC solutions
  • Cloud carrier (cloud PSTN) services
• Familiarity with Cisco UCCX is a plus.
• Strong collaborator who delivers a world-class client experience; thrives in a fast-paced, client-focused, team-oriented environment; and executes in a way that encourages creativity and continuous improvement.
• Excellent written and verbal communication skills.
• Bachelor's degree in Computer Science, Engineering, or a related field preferred.

Additional Requirements

• Relevant Cisco certifications preferred (e.g., CCNP Collaboration, Webex certifications).
• Availability to work flexible hours to accommodate after-hours and weekend activities such as installations, testing, and managing events.
• Ability to participate in a Tier 2 after-hours / on-call rotation.
• Ability to work remotely full-time as a dedicated resource to a single client.
• Must reside and work in the United States.
• Ability to work 8:00 AM – 5:00 PM Eastern Time regardless of home time zone, with overtime when necessary.
• Ability to travel to client sites as needed.

Physical Requirements

• Sitting: Ability to be able to sit for long periods of time.
• Lifting: Ability to lift equipment and or tools up to 20 pounds.
• Vision: Normal or corrected vision to read schematics, technical documentation, and screens for extended periods.
• Hearing: Normal or corrected hearing to communicate with colleagues and customers.