[Hiring] Deal Desk Senior Analyst @Twilio

Role Description

Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the Twilio Magic to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross-functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

• Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.
• Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.
• Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.
• Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.
• Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.
• Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.
• Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.
• Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.

Qualifications

• A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.
• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
• Advanced Excel skills, including financial analysis and scenario modeling.
• Excellent verbal and writing skills and the ability to comprehend complex written concepts.

Requirements

• Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.
• Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.