[Hiring] Deal Desk Analyst @Sword

Role Description

As a Deal Desk & Contracts Manager, you’ll play a critical role in supporting the commercial team by providing guidance on deal structure, pricing, and contract terms through collaboration and creative thinking. This role requires a strong understanding of the sales process, excellent analytical skills, strong understanding of contract structures and legal language, and the ability to collaborate effectively with cross-functional teams.

• Own the end-to-end contracting workflow for new and expansion deals: drafting from templates, issuing paper, tracking versions and driving to signature.
• Review and negotiate customer redlines on MSAs, order forms, BAAs and performance guarantees. Resolve standard positions yourself and escalate non-standard terms to Legal with a clear recommendation.
• Run the approval process: route discounts, non-standard pricing and risk terms to the right approvers (Sales, Finance, Legal, Clinical, Security) and hold them to SLAs.
• Advise reps on deal structure and the commercial levers available to them, and coach them on standard positions so fewer deals need escalation.
• Keep the system of record clean: contract status, terms and approvals captured accurately in Salesforce and the CLM, with a smooth handoff to Billing and Account Management after signature.
• Maintain the Deal Desk playbook: fallback positions, clause library, approval matrix, and the reasons deals get stuck.

Qualifications

• 4+ years in Deal Desk, Contract Management, Commercial Legal Ops or a similar role supporting enterprise B2B sales.
• Hands-on experience negotiating redlines on commercial agreements (indemnification, limitation of liability, warranties, data privacy, SLAs) and knowing when to escalate.
• Track record of coordinating multi-party approvals across Sales, Finance and Legal on tight timelines.
• Very strong attention to detail and version control, together with the commercial judgement to see the bigger picture.
• Experience with Salesforce and a CLM tool (Ironclad, Spotdraft or equivalent).

Requirements

• Experience in digital health or SaaS, and with contracting through channel partners.
• Paralegal or contract-management experience or certification.

Benefits

• Total Compensation Range: $133,000 — $209,000 USD.
• Country-specific benefits may vary and will be detailed separately.