[Hiring] Deal Desk Analyst @Zscaler

Role Description

We are looking for a Quote Operations Associate to join our Deal Desk Operations team. This role is based in Mohali, India, reporting to the Director, Global Deal Operations. You will play a critical role in the successful execution of renewal quotes, ensuring consistent adherence to Zscaler’s strategic goals, commitments, and compliance with all corporate policies and procedures. As a value-add business partner, you will thrive in our fast-paced, evolving environment. You will work collaboratively across operational teams to create preparatory draft renewal quotes, ensuring appropriate structure and providing expert guidance with a focus on financial and revenue compliance.

What you’ll do (Role Expectations)

• Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies.
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team.
• Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy.
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed.
• UAT new quote processes/system enhancements.

Who You Are (Success Profile)

• You are a problem-solver.
• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force.
• You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency.
• You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You act like an owner.
• Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You thrive in ambiguity.
• You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

What We’re Looking for (Minimum Qualifications)

• Renewal Quoting/Quoting experience.
• 3+ years in Sales Operations Support, Quote Support or Order Management.
• Working cross-functionally with operational teams in quote creation.
• Strong analytical and organizational skills; attention to detail, dependable with deadlines, multitask.
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting.

What Will Make You Stand Out (Preferred Qualifications)

• High-Tech/SaaS industry experience preferred.
• Bachelor’s in relevant field; MBA a plus.
• Strong understanding of sales processes and methodologies.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!