[Hiring] DCIM Support Specialist @Carrier

Role Description

Nlyte Software, a wholly owned subsidiary of Carrier, combines market-leading data center management software with global building and energy solutions to drive digital infrastructure efficiency, and is seeking a permanent, full-time DCIM Support Specialist. Due to work associated with federal contracts, U.S. Citizenship is required for this role.

This position serves as a subject matter expert supporting the technology foundation of the Nlyte application suite, troubleshooting communication protocols (such as Modbus, SNMP, and BACnet), and managing complex customer issues and system integrations with enterprise tools like vCenter, HP uCMDB, and ServiceNow.

Requiring a strong background in large-scale system administration and data center operations, the specialist will also analyze training needs to implement technical programs for internal teams and high-profile clients while ensuring consistent, high-quality technical and operational support.

Location: This is a remote position with a preference for candidates located within the Pacific Time Zone.

Work Schedule: Operating hours are Monday through Friday, 9:00 AM to 5:00 PM PT, with participation in an on-call rotation approximately once every two months.

Qualifications

• Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.
• 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps.
• 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations.
• Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations.

Requirements

• Support the technology foundation for the Nlyte application suite and the environment where it is installed.
• Support enterprise applications, databases, onsite communications equipment, storage, related software, and data center technology and operations.
• Work with enterprise-wide applications that integrate with Nlyte, including VCenter, HP UCMDB, and ServiceNow.
• Bring several years of System Administrator experience in large organizations.
• Understand problem management, service desk operations, and change management processes.
• Troubleshoot communication issues involving Modbus, SNMP, and BACnet protocols.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave:
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty leave
  • Military leave
  • Purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance