[Hiring] Database Coordinator @Resources Legacy Fund

Role Description

The Database Coordinator will support RLF’s Salesforce instance, Community Site(s), improvements, and platform integrations. They will help manage day-to-day operations, system modifications, and the integration of external portals and third-party applications. They will also help develop and deploy the next phases of RLF’s Salesforce implementation by scheduling meetings and tracking timelines, tasks, communications, and deliverables.

The Database Coordinator will serve as the primary point of contact for Salesforce portal functionality, troubleshooting and answering technical support questions from grants management staff, fiscally sponsored project staff, and grantees. The Database Coordinator will also coordinate with program staff on application content and requirements. They will gather feedback on portal enhancements and errors, manage vendor tickets through resolution, and lead ongoing Salesforce portal specific trainings, materials, and onboarding for RLF and FSP staff.

This position is full-time, non-exempt, and reports to the Database Manager. This is a fully remote position (8am -5pm preferred in candidate’s local time zone) with occasional travel required for meetings and staff retreats.

Duties Include:

• Oversee day-to-day activities and management of Salesforce portals and related third-party applications.
• Assist the Database Manager with day-to-day primary Salesforce instance maintenance including regular system updates, troubleshooting system issues, and monitoring system upgrade request tickets.
• Maintain an in-depth understanding of data flows and systems that govern the RLF Salesforce instance and sites.
• Work collaboratively across other functions of the technology department to align priorities, timelines, performance expectations and deliverable acceptance criteria.
• Identify opportunities to consolidate systems and external vendors.
• Facilitate meetings between different teams and stakeholders as needed to advance initiatives and maintain alignment.
• Create and maintain training materials, documentation, and resources to support system users including updates and new project onboarding.
• Manage all aspects of portal user and license management including new user setup/deactivation, roles, profiles, permissions, etc.
• Be a resource to staff on Salesforce; help troubleshoot issues.
• Maintain procedures for system reviews, technical documentation, and data cleaning and integrity in the system.
• Create and maintain Salesforce reports and dashboards for staff usage as needed.
• Coordinate the development of user acceptance testing and production launches.

Qualifications

• A minimum of 2 years as a Salesforce Administrator; Salesforce Platform Administrator Certification (ADM201) preferred. If you don’t currently hold this certification, you will be expected to earn it within your first year.
• Minimum 2-5 years of experience managing Salesforce or CRM system.
• Experience working at a non-profit strongly preferred.
• Experience working with grants management systems, community sites, financial/accounting systems, and/or other databases required.
• Advanced Excel skills.
• Experience gathering business requirements and working with a team to find the best solution.
• Strong project management skills: ability to follow a project through from beginning to completion.
• Excellent analytical skills and attention to detail.
• Ability to work independently and deliver tasks on deadline.
• Strong verbal and written skills, with the ability to collaborate effectively with colleagues and explain complex issues and solutions clearly through documentation and reports.
• Outstanding listening skills, and ability to patiently, constructively interact with diverse stakeholders who may be experiencing challenges with the platform.
• Bachelor’s degree or equivalent combination of education and experience is strongly preferred.
• Experience with third-party Salesforce applications including Form Assembly strongly preferred.
• Previous experience with non-profit grantmaking, development, and/or program management.
• Positive attitude and a commitment to being part of and building a positive work environment.

Benefits

• The starting pay for the Database Coordinator is $40-$43 per hour (approximately $75,000 - $80,000 annually).
• Alternate Fridays off work schedule.
• Comprehensive benefit package including medical, dental, and vision insurance.
• 401k plan with a 5% match.
• Generous paid time off.
• Technology allowance.
• Student loan repayment assistance.
• The Calm app.
• Mental health benefits.
• Approximately 16 paid holidays per year.

Commitment to Nondiscrimination

We are committed to providing a work environment free from discrimination, where all team members feel valued, respected, and included. We know that our work is enriched by the varied voices and perspectives of every staff and board member, so we are committed to making an earnest effort to recruit, welcome, train, develop, and retain talented individuals from diverse backgrounds. We believe that a diverse and inclusive culture expands our creative capacity to do our work and achieve greater outcomes for people and the natural world.

To Apply

Please provide a resume and cover letter explaining how your skills fit this position.

Recruitment Schedule

• November 13 – Recruitment Launches
• November 30 - Application deadline (applications received after this date may still be considered)
• December 11 – Screening interviews