[Hiring] Data Migration and Onboarding Specialist @Alt Legal

Role Description

Reporting directly to the VP of Customer Support and the Senior Data Migration and Onboarding Specialist, the Data Migration and Onboarding Specialist will manage various external and internal tasks. These primarily involve client data migration, along with its transformation, analysis, and overall management. You will handle client onboarding from initial handoff to its finalization. This role has a heavy emphasis on spreadsheet work, but you will also be asked to conduct client meetings and ensure a smooth onboarding process.

The initial training period requires availability Monday through Friday 11pm-7am PHT. Once training is completed, the hours will switch to Monday through Friday 7am-3pm PHT.

As an internal data specialist, you will be helping customers and internal stakeholders solve their problems through the preparation of data analysis and effective communication.

• Support new and existing customers and their onboarding of IP data
• Perform data mapping and manage complex datasets with high level of attention to detail
• Migrate customers' data into our preferred format
• Coordinate and receive inputs needed from both customers and internal stakeholders
• Maintain accurate customer records
• Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer's satisfaction in a timely and careful manner
• Stay current with system changes and updates
• Work closely with customer success, product, and other internal team leads to improve customer experience

Qualifications

• 4+ years' experience in data/implementation-focused role involving support of SaaS or professional web-based solutions
• 2+ years' experience working from home
• High proficiency in Excel (sorting/filtering, Vlookups)
• Experience with CSMs (e.g., Vitally/ChurnZero)
• Keen attention to detail
• Strong communication skills and project management skills (managing multiple data migrations at once)
• Ability to recognize gaps in their own knowledge and seek instruction
• Ability to empathize with and advocate for our customers
• Ability to quickly learn new concepts and teach others
• Good sense of humor and a love of nerdy things
• Intellectual property experience is desired, but it's not required to apply

Benefits

• Collaborative and challenging work environment
• Opportunity to be part of a growing company
• Flexible vacation
• Remote work options
• Healthcare coverage
• Opportunity to determine your own growth path
• Equipment provided

Company Description

Alt Legal is a fast-growing SaaS-based legal technology company focused on making trademark professionals' lives easier. Our intuitive and automated software helps IP professionals create, maintain, and analyze trademarks and other IP assets. Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily.

We are a diverse and multi-talented virtual team. We thrive in a collaborative, open, positive environment, and we care about our mission, customers, prospects, each other, and the broader community. We are committed to ensuring that everyone on the team can grow by being around equally exceptional and kind people.

Alt Legal is a customer-centric organization that prides itself on our customer support and responsiveness.