[Hiring] Data Collection Orders Analyst @Nationwide Property & Appraisal Services LLC

Role Description

Nationwide Property & Appraisal Services (NPAS) is a national appraisal management company providing valuation services to lending institutions and to federal government agencies. We seek a Data Collection Orders Analyst to manage the Data Collection process by:

• Locating Data Collectors
• Assigning orders for acceptance
• Obtaining best turn time and fee for data collector assignment
• Reviewing completed reports while exceeding client expectations

The Data Collection Order Analyst will understand all aspects of how data collection reports are completed, the technology used by data collectors, their requirements, and who is best to engage for these services.

Primary Duties:

• Handle emails as they appear throughout the day
• Manage new orders
• Address holds and unaccepted orders
• Process files requiring quoting (older than 1 day, paid rushes, hot list)
• Review data collection reports ready for review and send to the appropriate person/location
• Locate and sign up data collectors for areas as needed (panel, external sites, App.com, Yellow pages, Google, USRES panel, etc.)
• Communicate with data collectors for acceptance and updated information via phone and email
• Accept orders from third-party sites
• Enter orders from third-party sites
• Assist with special requests regarding orders
• Act as backup for Orders Analyst when off
• Seek advice from your Supervisor when unsure of direction
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Ability to associate and work well with others including co-workers, vendors, suppliers, and customers
• 1-3 years’ experience in office and customer service field or related field
• Strong computer skills
• General knowledge of processing, underwriting, or appraisals
• Able to work in a fast-paced environment
• Effective communication skills, good listening skills, ability to deal with difficult calls, and problem-solving skills
• Able to multitask
• Prior experience in Real Estate, Underwriting, Lending, or Banking is a big plus

Requirements

• Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC
• Heavy data entry (significant typing on a keyboard and repetitive motion with a mouse)
• Focusing/looking at a computer monitor for extended periods
• Reading documents in print and electronically
• Bending, twisting, and stooping required on a regular basis
• Use of a telephone to make and receive calls
• Perform other related duties as assigned

Benefits

• 401(k) match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off