[Hiring] Data Center Technician Manager @Microsoft

Role Description

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Responsibilities

• Encourages the sharing of expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment.
• Provides guidance on compliance with Data Center business unit policies, procedures, and deadlines.
• Ensures a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type.
• Advises on and reviews suggested modifications to process and procedures to manage changes and drive improvement in service quality and/or efficiency.
• Promotes a positive and effective team environment by modeling best practices and leading regular team meetings.
• Conducts daily safety briefings and ensures compliance with Environmental & Health Safety (EHS) training.
• Exercises judgment and discretion to contribute to issue tracking related to follow-up and resolution to overall quality of service escalations.
• Partners with internal and external stakeholders to manage the removal of risks to personnel and/or resource availability, performance, and compliance.
• Coordinates training packages for technicians on procedures for installation, deployment, upgrade, refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or server equipment.
• Manages assigned projects or programs to meet service delivery objectives.

Qualifications

• High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• 3+ years experience supporting IT equipment or related technology or related experience working with teams OR equivalent experience.
• 1+ year(s) experience directing, supervising, or managing others or leading a project.

Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements.
• Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.
• Citizenship verification required due to citizenship-based legal restrictions.

Additional or Preferred Qualifications

• Associates Degree in Computer Science or other field and/or equivalent work experience.
• 4+ years experience supporting IT equipment or related technology.
• 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
• Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
• 2+ years experience leading a diverse team.

Benefits

• The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year.
• In the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $105,800 - $185,300 per year.
• Certain roles may be eligible for benefits and other compensation.