[Hiring] Data Center Command Center Technician @Amazon

Role Description

A100 Row Serviços de Dados BRA is seeking a highly motivated and technically proficient individual to provide remote support for our non-core Data Center (Edge, Outpost, Local Zones) operations. This role requires an advanced technical skill, a strong problem-solving mindset, excellent communication skills and the ability to ensure seamless operation with maximum efficiency.

• You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
• You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
• You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Qualifications

• You are an autonomous, detail-oriented professional with exceptional written and verbal communication skills, enabling you to clearly articulate technical concepts and engage with a variety of stakeholders.
• As a high-performing individual, you approach challenges proactively and are adept at navigating complex technical environments.
• You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure.
• You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime and service disruption.
• You have a proven ability to build and maintain strong relationships with internal teams and external stakeholders, ensuring effective collaboration to resolve issues as they arise.
• Your hands-on technical experience and ability to execute directed work make you a reliable resource for identifying, diagnosing, and resolving issues efficiently.
• You will be expected to work closely with teams across different regions, requiring an understanding of diverse cultural perspectives and effective communication in a global environment.
• You possess a solid understanding of support concepts such as ticketing systems, root cause analysis, and task prioritization, ensuring that all issues are tracked and resolved in a timely manner.

Requirements

• 1+ years of computer/server hardware troubleshooting or related IT experience
• High school or equivalent diploma
• Experience in English-language communication skills, both written and verbal

Benefits

• Flexible work hours and arrangements
• Ongoing events and learning experiences
• Endless knowledge-sharing and mentorship opportunities

Company Description

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• AWS values diverse experiences and encourages candidates to apply even if they do not meet all qualifications.
• Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
• We value work-life harmony, ensuring success at work does not come at the expense of personal life.