[Hiring] Data & AI Change Manager @Carrier

Role Description

• Define and lead the enterprise change management strategy, governance framework, and adoption roadmap for Carrier's unified Data & AI platform.
• Build and execute a comprehensive organizational change program that spans business functions, regions, and technology teams.
• Establish adoption frameworks that drive long-term behavioral change and platform utilization.
• Develop and maintain stakeholder impact assessments, readiness plans, risk mitigation strategies, and adoption playbooks.
• Create sustainable mechanisms to reinforce change, drive accountability, and maximize value realization.
• Serve as a trusted advisor to executive leadership on change strategy, stakeholder alignment, and organizational readiness.
• Develop executive presentations, leadership messaging, steering committee materials, business updates, and communication toolkits.
• Drive active and visible sponsorship across executive leadership, ensuring alignment on priorities, messaging, and outcomes.
• Facilitate leadership forums, steering committees, town halls, and executive roadshows.
• Develop and maintain an enterprise stakeholder map spanning business, digital, engineering, analytics, and corporate functions.
• Build a network of Change Champions across business units to serve as advocates and mobilizers of transformation.
• Partner with BU leaders, Digital leaders, Product Owners, and platform teams to identify adoption barriers and accelerate engagement.
• Lead targeted engagement strategies for senior leaders, functional teams, and end-user communities.
• Establish feedback loops that continuously assess sentiment, readiness, and business impact.
• Lead adoption strategies for Carrier's enterprise Data & AI Marketplace, increasing discovery, consumption, and reuse of enterprise data products, AI assets, and platform capabilities.
• Partner with platform, governance, and product delivery teams to develop awareness campaigns showcasing business value and successful use cases.
• Drive enterprise understanding of reusable data products, AI/ML capabilities, AgentOps services, governance standards, and self-service capabilities.
• Develop adoption metrics measuring marketplace utilization, consumer engagement, product reuse, and downstream business impact.
• Design and execute a global communications strategy supporting major platform milestones, migration waves, and adoption initiatives.
• Create executive-ready content, newsletters, videos, FAQs, leadership briefings, roadshow materials, and cascade communication packages.
• Develop role-based communication and training plans tailored to executives, business users, data practitioners, and technical teams.
• Partner with learning teams to develop Data & AI literacy, platform awareness, and change readiness programs.
• Define and monitor KPIs that measure awareness, engagement, adoption, platform utilization, and business value realization.
• Establish operating cadences and executive dashboards to monitor adoption progress and identify intervention opportunities.
• Assess organizational readiness and adoption maturity across business functions.
• Provide ongoing recommendations to leadership on actions needed to accelerate value capture.

Qualifications

• Bachelor’s degree in Business Administration or Information Technology.
• 7+ years of experience in Change Management, Transformation, Communications, Digital Adoption, or Program Leadership.

Requirements

• Experience supporting cloud, data, analytics, AI, or digital transformation initiatives.
• Knowledge of Data & AI platforms, data governance, MLOps, AgentOps, or enterprise data products.
• Familiarity with Google Cloud Platform (GCP), AI transformation programs, or enterprise modernization initiatives.
• Experience leading large-scale enterprise technology transformations.
• Strong executive communication and stakeholder management skills.
• Experience partnering with senior executives and C-suite leaders.
• Proven ability to influence across matrixed organizations without direct authority.
• Experience developing enterprise communication strategies and organizational engagement programs.
• Excellent presentation, facilitation, and storytelling capabilities.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave:
  • Paid vacation days, up to 15 days.
  • Paid sick days, up to 5 days.
  • Paid personal leave, up to 5 days.
  • Paid holidays, up to 13 days.
  • Birth and adoption leave.
  • Parental leave.
  • Family and medical leave.
  • Bereavement leave.
  • Jury duty leave.
  • Military leave.
  • Purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.