[Hiring] Cyber Infrastructure Expert Support Engineer @Acronis

Role Description

The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.

WHAT YOU'LL DO

• Troubleshoot and resolve various technical incidents for Acronis customers and partners
• Build and maintain strong relationships with customers and partners
• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues
• Training and mentoring junior team members by sharing technical expertise and best communication practices
• Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products
• Be a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover and failback operations

Qualifications

• 3+ years experience on infrastructure support engineer role
• Additional languages are an advantage (Spanish, French, Portuguese, German)
• Fluent English (written and verbal)

Requirements

• Technical Expertise
• Linux OS (Advanced): Strong hands-on experience with administration and troubleshooting across multiple Linux distributions. Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline.
• Networking: Experience with traffic inspection, routing, and bandwidth analysis. Ability to set up and manage: DHCP, DNS, L2TP/IPSec, OpenVPN. Experience with high-availability configurations.
• Private Cloud / Virtualization: Experience working with enterprise-level virtualization or container solutions such as VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo.
• Soft Skills and Work Approach:
• Strong communication skills and a customer-focused mindset
• Proven ability to troubleshoot and resolve non-standard, complex technical issues efficiently

Benefits

• Reliable, proactive, and always anticipating the next step to keep operations running smoothly
• Analytical and detail-oriented, yet able to see the broader picture and understand technical impacts
• Clear communicator with a professional, collaborative approach and a strong customer-first mindset
• Steady under pressure, able to prioritize effectively, troubleshoot complex issues, and adapt to changing demands