[Hiring] CX Intelligence Production Specialist @Ninja Partners LLC

Role Description

The CX Intelligence Production Specialist is responsible for coordinating, producing, and managing MomentumLabs Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the MomentumLabs portfolio.

What does a day in the life of a CX Intelligence Production Specialist look like?

• Execute standardized Signal Report production workflows using approved MomentumLabs AI skill libraries and reporting methodologies.
• Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables.
• Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines.
• Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines.
• Prepare draft reports for analytical review and incorporate approved revisions and feedback into final deliverables.
• Apply formatting, layout, quality control, and presentation standards to finalize reports prior to client delivery.
• Coordinate routing and approval workflows with project managers, account managers, and leadership stakeholders.
• Maintain organized tracking of reporting queues, production schedules, approvals, and deliverable status updates.
• Identify workflow blockers, production risks, or missing inputs and escalate issues appropriately.
• Support continuous improvement initiatives related to reporting workflows, AI-assisted production processes, and deliverable consistency.
• Collaborate with cross-functional teams to support reporting operations, client deliverables, and transformation initiatives.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Perform other duties as assigned.

Qualifications

• Minimum of two (2) years of experience in reporting operations, content production, business operations, analytics support, project coordination, or related functions.
• Strong written English communication skills with the ability to produce polished and client-ready deliverables.
• Experience working with AI-assisted workflow tools, structured prompting systems, or standardized automation processes.
• Experience managing multiple concurrent deliverables in deadline-driven environments.
• Strong attention to detail with the ability to identify inconsistencies, formatting issues, and missing information.
• Experience coordinating cross-functional workflows and collaborating with multiple stakeholders.
• Proficiency in Microsoft PowerPoint, Microsoft Word, PDF editing tools, Google Workspace, and related reporting platforms.
• Ability to follow standardized methodologies and execute repeatable operational workflows with consistency.
• Strong organizational, prioritization, and production tracking capabilities.
• Experience supporting customer experience, operations, consulting, transformation, or call center environments preferred.

Benefits

• Full-time employees.
• Competitive compensation.
• Adherence to government-mandated benefits.
• Retirement Savings Program with Company Matching.
• Life Insurance.
• HMO on day 1.
• Paid time off, birthday leave.
• Bonus and incentive plans.
• Opportunities for skills training and personal and professional development.
• Employee Referral Program.
• Beautiful office space (for onsite employees).
• Free lunch provided daily (for onsite employees).