[Hiring] Customs Brokerage Specialist @Advanced Customs Brokers

Role Description

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements.

Remote Position / Work-from-Home Requirement: This is a remote position. The employee must maintain a dedicated, professional workspace at home, including a proper desk or workstation, reliable internet access, and a quiet environment free from regular interruptions during scheduled working hours. The employee must be able to protect confidential client and shipment information while working remotely.

Responsibilities:

• Processing Customs brokerage for land, rail, air and ocean shipments
• Process or Coordinate e-manifest for land imports
• Work Closely with management on all topics related to customer service and participate in client meetings as necessary
• Data entry and processing of various import related documentation for submission to U.S. Customs and PGA’s (participating Government Agencies)
• Follow up on Customs & OGA matters and resolve problems
• Answer both customer inquiries and inter-company inquiries
• Handle remote filings
• Classify goods in the harmonized tariff schedule (broad range of commodities)
• Coordinate shipments with cross border carriers and Mexican Customs Brokers
• Execute procedures as outlined on SOP’s (client facing & internal)
• Provide shipment tracking updates to IOR every 2.5hrs

Qualifications

• A minimum of 5 years of experience in Customs Brokerage for land, rail, air and ocean shipments
• Excellent communication skills (verbal and written)
• Ability to work in a high-pressure environment
• Must be detailed oriented
• Proficient in Windows and Microsoft Office Suite
• Cargo Wise experience is required.
• Customs Brokerage license is a plus
• Must be a team player