[Hiring] Customer Value Director, Supply Chain Design & Planning @Coupa Software

Role Description

We are seeking a Supply Chain Design & Planning Customer Value Director to lead a portfolio of named customers across different industries and customer segments in North America. In this role, you will be the primary customer-facing advocate, responsible for:

• Developing and driving customer value journeys.
• Partnering with customers to develop their Supply Chain Design & Planning (SCDP) initiative roadmaps.
• Planning and leading regular value reviews and check-ins to ensure alignment and continually increase adoption.
• Using a strong executive presence and a deep understanding of SCDP to advise customers on transforming their supply chains.

Customer Value Directors represent the primary point of contact between Coupa and our customers. As a trusted partner, you will:

• Drive customer value by building strong relationships with various stakeholders and customer leaders.
• Work with, coach, and advise customer teams to drive success strategies and mutual goals.
• Collaborate directly with pre-sales, post-sales, product, and other internal teams.
• Gain exposure to different customer industries.

As a Customer Value Director, you will advance the Customer Value Management practice at Coupa by:

• Owning one or more functional improvement initiatives.
• Formally or informally mentoring team members.
• Serving as a thought leader for supply chain design in the industry.

What You'll Do:

• Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans.
• Track progress on these goals and plans through regular business reviews.
• Lead monthly customer check-ins to maintain alignment and update customers on product enhancements.
• Plan and execute in-person user groups to build the customer community.
• Onboard new customers, leveraging your expertise in SCDP to assist them in developing their success metrics and value journeys.
• Serve as a trusted advisor to your customers and deliver an exceptional customer experience.

Qualifications

• Overall 10 years of experience, with at least 5 years in supply chain design and/or planning domain expertise.
• Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies.
• Preferred candidates will have customer/client management experience, either via consulting/BPO experience or from supply chain SaaS software/solutions.
• Demonstrated ability to develop and maintain executive relationships and incorporate associated influencing strategies.
• Project management skills, including managing disparate, cross-functional teams across internal, customer, and 3rd party teams.
• Minimum Bachelor’s degree required – Master’s degree is preferred.
• Flexibility to travel up to 50%.

Requirements

• The estimated base range is $155,000 - $175,000 + eligibility for commission with an estimated pay mix of 80/20.
• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Benefits

• Coupa complies with relevant laws and regulations regarding equal opportunity.
• Offers a welcoming and inclusive work environment.
• Decisions related to hiring, compensation, training, or evaluating performance are made fairly.
• Provides equal employment opportunities to all qualified candidates and employees.