[Hiring] Customer Strategy Director @Faro Health Inc.

Role Description

Faro is looking for a Customer Strategy Director, Ecosystem Programs to join our growing team. This is a senior individual contributor role designed to lead some of Faro's most strategic and multi-dimensional customer programs at the intersection of business strategy, clinical development, data and technology.

In this role, you will provide the strategic leadership needed to move these programs from conception to execution. You will combine executive-level customer relationship skills and management consulting-style problem solving with sufficient technical depth to lead conversations involving:

• Data architecture
• Analytics
• Statistics
• Integrations
• Complex clinical development workflows

This is an exciting opportunity for an experienced management consultant, strategic advisor or customer transformation leader with a background in data and analytics who wants to move closer to long-term customer outcomes while helping shape how AI and technology transform clinical development.

Qualifications

• 8+ years of experience in management consulting, strategy consulting, data and analytics consulting, business transformation or a comparable strategic advisory environment
• Meaningful experience within data and analytics, statistics, data architecture, data strategy or a related technical discipline
• Strong understanding of pharmaceutical R&D, clinical development, life sciences or a closely related industry
• Demonstrated ability to lead senior customer relationships while also engaging credibly with technical and data stakeholders
• Exceptional structured problem-solving skills and comfort bringing clarity to highly ambiguous problems
• Experience leading complex, multi-stakeholder programs across organisational boundaries
• Ability to translate between business strategy and technical concepts without needing to be the deepest technical specialist in the room
• Strong executive communication, facilitation and storytelling skills
• Demonstrated commercial awareness and experience identifying opportunities to create additional client or customer value
• Comfortable influencing senior internal and external stakeholders without direct authority
• Self-directed, intellectually curious and comfortable operating in a rapidly evolving environment
• Ability to travel up to 30%

Requirements

• Management consulting experience within a dedicated data, analytics or technology practice
• Experience advising pharmaceutical or biotechnology organisations on data strategy, clinical technology or digital transformation
• Familiarity with clinical data standards, EDC, clinical systems, integrations or clinical trial data flows
• Experience with statistical analysis or quantitative decision-making in clinical development
• Experience with AI-enabled technology or enterprise SaaS platforms
• Experience leading innovation or emerging-technology programs where requirements and success measures evolved during the engagement

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan

Salary

Salary range for this position is $166,000 - $196,000 per year. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Equity

In addition to this position’s salary, equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.