[Hiring] Customer Reliability Engineer @Cisco

Role Description

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Hypershield software suite, running on Nexus Switches and as a standalone agent in various virtualization technologies, cloud providers and/or Kubernetes.

• Gain a deep understanding of our customers and their architecture down into their various configurations.
• Work with various stakeholders, internally and externally, to provide world-class support and issue resolution to various incidents.
• Enhance our organization’s view into the health of our various customers.

Qualifications

• Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience, including experience in networking concepts and technologies across OSI layers 2 through 7.
• 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems.
• 3+ years of hands-on experience operating Linux systems with experience in Kubernetes, cloud-native or container architecture.
• 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments.

Requirements

• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments.
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities.
• 2+ years of experience acting as a higher escalation point across multiple product lines.
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments.
• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 16 days of paid vacation time per full calendar year for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.
• Employees may be eligible to receive grants of Cisco restricted stock units.