[Hiring] Custom Jewelry Project Manager @CustomMade

Role Description

As a Custom Jewelry Project Manager, you'll be at the heart of our one-on-one, specialized, and custom design experience and service, working with customers from initial request to a fully designed one-of-a-kind piece.

• Build and maintain customer relationships:
• Work closely with new and existing customers through online messaging.
• Manage ongoing relationships with existing customers and support their future projects.
• Share design and material expertise:
• Understand key customer preferences to bring their design ideas to life.
• Make thoughtful design and material recommendations that align with the customer's priorities.
• Coordinate with technical teams to successfully translate the customer's vision into a manufacturable design.
• Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions.
• Communicate design revisions to CAD designers and concept sketch artists.
• Share and discuss diamond or gem options.
• Manage the overall success of your projects:
• Approach each project individually to make the design and development process fun and easy for the customer.
• Create and present quotes for customers that fit their budget and design requirements.
• Plan and manage project timelines to ensure deadlines are met.
• Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction.
• Contribute to internal development:
• Review communication techniques, technical guidance, and project strategy feedback with your manager.
• Experiment with new approaches and resources with the guidance of your manager.
• Establish and maintain positive working relationships with other Project Managers and cross-functional partners.

Qualifications

• Excellent written communication skills, ability to communicate clearly with personality through written text.
• Client-facing experience in sales, hospitality, luxury retail, or account management.
• A passion for jewelry and design and an interest in the creative development process.
• Discerning visual taste.
• Resourcefulness - the ability to make good decisions in the absence of perfect information.

Requirements

• A track record of achieving strong sales results (preferred but not required).
• Experience in fine jewelry sales (preferred but not required).
• Technical experience as a jewelry designer, bench jeweler, or artist (preferred but not required).
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred but not required).
• Bachelor's degree from a competitive college/university (preferred but not required).

Benefits

• Competitive base compensation + added commission.
• $65,000 - $68,000/yr total on-target earnings.
• $45,000/yr base compensation + commission of 4.5% of sales.
• This is a full-time role with full benefits (health, vision, dental).
• 401k match.
• Employee jewelry discount.
• Holidays and paid time off.
• Standard business hours, Monday-Friday schedule.