[Hiring] Cryopreservation Billing Specialist @Shady Grove Fertility

Role Description

We have an immediate opening for a Cryopreservation Billing Specialist to join our team at Luminary Life Sciences working Remote .

Schedule: Monday through Friday, 8:00 AM to 5:00 PM

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the Cryopreservation Billing Specialist will:

• Work denials by correcting, resubmitting, or appealing claims as appropriate.
• Adjust accounts in accordance with denial findings and payer requirements.
• Provide feedback to leadership and other departments to prevent recurring denials.
• Review and investigate accounts flagged for collections.
• Perform pre-listing reviews to confirm accounts meet criteria for collections.
• Collaborate with collections agencies when accounts are approved for transfer.
• Communicate with patients and insurance companies as needed to resolve outstanding balances.
• Work directly with other internal departments (e.g., billing, patient services, operations) to resolve account discrepancies.
• Provide monthly and ad hoc reporting to management on claim status, denials, collections, and authorization trends.
• Identify process improvements to enhance efficiency and reduce claim denials or delays.

Qualifications

• High School Diploma acceptable with appropriate hands-on experience.
• Minimum 2 years’ experience in healthcare preferred.
• Billing, collection and fertility experience preferred.
• Computer proficiency required.
• Excellent spreadsheet skills.
• Ability to access, input, and retrieve information from a computer. Medical software program experience required.
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
• Ability to demonstrate good judgment.
• Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships.
• Strong customer service and results orientation; highly responsive to requests.
• Excellent verbal & written communication skills.
• Ability to maintain the highest level of confidentiality.
• Flexibility and willingness to always learn.
• Excellent multi-tasking abilities.
• Ability to communicate accurately and concisely.
• Ability to remain calm and poised under stress.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off, paid holidays, and paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.