[Hiring] CRM Support and Administration Specialist @Cristo Rey Network

Role Description

The Cristo Rey Network (CRN) seeks a CRM Support and Administration Specialist who will support and enhance the day-to-day operations of our national Salesforce platform, supporting our schools and the national office. The CRM Program Manager will provide first-level support to our schools in their use of Salesforce, including:

• Troubleshooting and resolving issues
• Maintaining and building support documentation
• Assisting with data uploads and data maintenance
• Performing other admin-level functions

This individual will also support the Associate Director of Salesforce Administration in larger projects to maintain our Salesforce org and add new features. This role is based at Cristo Rey’s national office in Chicago, IL, but highly qualified remote candidates may be considered.

Qualifications

• Bachelor's degree required
• 2+ years of Salesforce experience as an administrator or end user
• Experience in education or nonprofits strongly preferred - particularly work-study, CTE, college access, or alumni advising programs
• Experience delivering remote end-user training, including live sessions, help documentation, and user guides
• Experience leading technical projects or serving on technical project teams preferred
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to varied audiences
• Strong collaboration skills, especially with stakeholders, clients, and colleagues across the country in a complex, multi-stakeholder environment
• Excellent analytical and problem-solving skills
• Strong Excel and data management skills
• Experience building and maintaining Salesforce reports and dashboards to support data-driven decision-making across teams a plus
• Strong attention to detail and a commitment to data integrity, including data hygiene, deduplication, and consistent record-keeping
• Ability to manage multiple concurrent work streams, work independently, and meet deadlines
• Experience managing Salesforce objects, sharing rules, permission sets, and declarative automation (Flow) a plus
• Salesforce Administrator (ADM201) certification a plus, or willingness to obtain within 6 months of hire
• Ability to travel to events hosted by the national office (approximately 5 times per year)

Requirements

• As a member of the national office, work with our schools to aid and improve their use of Salesforce and our custom apps for managing Corporate Work Study and Alumni Advising
• Provide end-user support, including creating and maintaining support documentation, sharing best practices for system use, training users, and troubleshooting system issues
• Manage new and current users and org security, including new user setup/deactivation, roles, profiles, permissions, public groups, and sharing rules
• Support Salesforce data work, including data uploads, improving data cleanliness, and working with schools to improve their data practices
• Manage Salesforce reporting and dashboards, updating for new school years and in response to school requests
• Support with admin-level tasks, including updating objects and fields, managing permissions and sharing, and updating UI elements
• Lead and support remote trainings on system functionality for end users, focusing on building system knowledge and promoting strong use
• Other projects and responsibilities may be added at the manager's discretion

Benefits

• The salary range for this position is $65,000-$75,000 a year

Company Description

The Cristo Rey Network of high schools delivers a career-focused, college preparatory education in the Catholic tradition for students with limited economic resources. Through the unique integration of rigorous academic curricula, four years of professional work experience, and support to and through college, Cristo Rey students are achieving their aspirations for postsecondary success at rates exceeding their peers.

• Values-Driven: We educate the whole student: academically, spiritually, and socio-emotionally
• Growth Opportunities: We prioritize our faculty and staff’s learning and growth
• Invested Students and Engaged Families: Our students’ families seek out our schools
• National Community: Our faculty and staff are a proud part of a national movement