[Hiring] Crisis Worker @HopeLink Behavioral Health

Role Description

Crisis Workers provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Part-Time Crisis Worker will be scheduled 16 hours per week.

Qualifications

• Must have successfully completed mandatory 120+-hour HopeLink Crisis Services Crisis Worker Training.
• Ability to support people in crisis using voice, chat, and text, as assigned.
• Willing to work across different service areas based on program needs.
• Computer experience and proficient typing skills.
• Ability to remain alert on scheduled shifts; experience working swing shifts preferred for overnight positions.
• Demonstrated knowledge and ability to make sound decisions under pressure.
• Understanding of confidentiality and privacy issues within a crisis center program.
• High degree of empathy toward the people we serve and demonstrated knowledge of distress tolerance and coping skills.

Requirements

• Respond to people reaching out for crisis support through our crisis services (voice, chat, and text).
• Explore the person in crisis experiences and feelings using feeling-oriented, responsive language.
• Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential.
• Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention.
• Accurately document crisis contact interactions in correct contact reports.
• Participate in educational opportunities provided by and through HopeLink to stay current on job-related knowledge.
• Complete administrative tasks as assigned by the Shift Supervisor.

Benefits

• Meaningful Work: Make a real difference in the lives of others.
• Competitive Salary: $18 - $21 per hour.
• Fully Remote.
• Supportive Environment: Join a dedicated team committed to providing high-quality care.

Company Description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal.