[Hiring] Crisis and Resilience Fund Assessment Officer @Hoople

Role Description

We’re recruiting a Crisis & Resilience Fund Assessment Officer to play a key role in delivering Herefordshire’s new Crisis & Resilience Fund (CRF), designed to support residents facing financial hardship while helping them move towards long‑term resilience. This is more than an assessment role. It’s an opportunity to make a real difference every day, supporting people at difficult moments, making fair and informed decisions, and helping them access the wider support they need to thrive.

• Assess applications for crisis support, ensuring decisions are timely, fair and consistent.
• Take a person‑centred, trauma‑informed approach.
• Look beyond the immediate issue, helping residents maximise their income and understand their options.
• Connect residents with the right services and community support.
• Carry out proportionate checks and make evidence-based decisions aligned with policy and national guidance.

Qualifications

• Background in benefits, housing, debt, welfare, advice, or customer services.
• Experience of working with the public and making decisions using policy or guidance.
• Cares deeply about supporting people through difficult situations.
• Can balance empathy with sound judgement and confident decision-making.
• Is organised and able to manage competing priorities in a busy environment.
• Communicates clearly and builds trust with residents.
• Enjoys problem-solving and finding practical solutions.
• Committed to a person-centred, trauma-informed approach.

Requirements

• Motivated by helping people and making fair decisions.
• Desire to be part of a service that creates lasting change.

Benefits

• Starting Salary of £28,142 to £32,062 per annum.
• Pension Scheme Enrolment in the Local Government (LGPS).
• Career progression: clear pathways to progress.
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays.
• Ability to purchase an additional 10 days per annum with line manager approval.
• Flexible working: flexi-time, job-share, part-time hours, and home working in some instances.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees.
• Access to a range of retail, leisure, holiday and health benefits, including savings, cash back and discounts.