[Hiring] CQI Specialist @Postpartum Support International

Role Description

The CQI Specialist supports the Hotline's continuous quality improvement function, contributing to the implementation, monitoring, and reporting of quality improvement activities across clinical, operational, and administrative functions. This is an entry-level quality improvement role designed for an emerging professional with a foundational understanding of QI principles who is eager to develop within a dynamic, mission-driven program environment.

The CQI Specialist reports directly to the Manager, Data and Analysis. As a key personnel designee, this role carries meaningful responsibility and visibility, contributing directly to the Hotline's compliance with quality standards and its culture of continuous improvement.

The annual base salary range for this position is $55,000 - $65,000 annually. Salary is commensurate with experience and qualifications within the posted range.

Qualifications

• Bachelor's degree required in a relevant field (public health, health administration, social science, psychology, nonprofit management, or a related discipline).
• Minimum one (1) to two (2) years of experience in quality improvement, program coordination, compliance support, or a related role, including internship, practicum, or entry-level professional experience.
• Demonstrated familiarity with quality improvement concepts and methodologies (e.g., Plan-Do-Study-Act, root cause analysis, performance monitoring); formal training or coursework in QI is a plus.
• Experience working in a health services, social services, hotline, call center, or federally-funded program environment is strongly preferred.
• Ability to analyze data outputs and quality reports produced by others, and apply findings to improvement planning and documentation.
• Strong organizational skills with demonstrated ability to manage documentation, track action items, and maintain accurate records across multiple concurrent workstreams.
• Excellent verbal and written communication skills; ability to communicate quality findings clearly to diverse audiences.
• Ability to work collaboratively across teams with minimal supervision in a remote, fast-paced environment.
• Strong attention to detail; adaptable and flexible in response to evolving program priorities.

Requirements

• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS).
• Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
• Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms.
• Familiarity with overall operational procedures at the administrative levels of a nonprofit or health services organization.
• Must be able to work under pressure and meet deadlines while maintaining a positive, solutions-focused attitude.
• Must be able to communicate effectively and function as a collaborative, engaged team member.
• Ability to travel as required for conferences, training, and other events.
• Ability to work flexible hours, including non-traditional schedules as needed.
• Excellent computer proficiency (Google Suite); experience with quality management tools, databases, or reporting systems is a plus.
• Access to a quiet, secure, private office space for remote work.
• As a key Personnel designee, you must maintain 24/7 mobile availability for response coordination and continuity of operations during emergencies, and commit to serving in this capacity for the life of the task order or until a qualified replacement is nominated and accepted per SOW requirements.

Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported.
• A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance.
• Ongoing professional development opportunities to help you grow your skills and expand your network.
• A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.
• Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
• Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities.
• Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly. The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.

In-Person Availability

• While this role is predominantly a remote position, travel and in-person meeting attendance are required up to two times per year for internal PSI meetings, and as needed for contractually essential stakeholder engagements (estimated no more than twice per year).

Equal Employment Opportunity

Equal employment opportunity and having a diverse staff are fundamental principles at Postpartum Support International, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law. Postpartum Support International does not discriminate against formerly incarcerated individuals.