[Hiring] Country Manager @sa.global

Role Description

The Country Manager is accountable for translating sa.global's global strategy into in-market execution across their geography. The role is accountable for in-country commercial performance across all verticals operating in the geography, operating within a shared P&L model.

• Own in-market commercial performance:
  • Drive revenue growth and profitability across the local entity.
  • Hold Vertical sales leaders to account for sales ambition and in-market conversion.
  • Challenge vertical performance using pipeline data quality and CRM governance.
• Lead local strategy execution:
  • Translate sa.global's global strategy into a locally relevant execution plan.
  • Ensure strategic priorities are adapted to local market dynamics.
• Ensure delivery excellence and client outcomes:
  • Oversee the quality and timeliness of project and service delivery.
  • Act as the in-market escalation point for significant client matters.
  • Ensure delivery teams are resourced and aligned to evolving service offerings.
• Drive local adoption of AI-enabled ways of working:
  • Champion the adoption of AI-powered tools and offerings.
  • Build capability and confidence to operate in an AI-augmented model.
• Own the legal entity and regulatory compliance:
  • Ensure compliance with local employment legislation, tax, health and safety, and corporate governance.
  • Manage works council and union relations where applicable.
• Lead the local people agenda:
  • Drive workforce planning, organisational design, and talent development.
  • Ensure the country has the right capabilities to support business requirements.
• Ensure cross-functional alignment in-market:
  • Act as the integrating leader across Sales, Delivery, Marketing, and Support.
  • Connect local execution with global functions to ensure a coherent client experience.
• Represent sa.global externally:
  • Serve as the senior face of sa.global in the local market.
  • Build relationships with key clients and Microsoft local field teams.
  • Represent the company's brand, values, and strategic direction.

Key outcomes - what success looks like in this role:

• The country consistently meets or exceeds its revenue and margin targets.
• Global strategy and transformation priorities are visibly landing in the local market.
• AI-enabled offerings are actively being sold and delivered in the country.
• The local entity operates with clean governance and regulatory compliance.
• Client satisfaction and retention are strong, with consistent delivery quality.

Qualifications

• General manager mindset with a holistic view of business performance.
• Ability to challenge constructively and drive conversations forward.
• Comfortable navigating complexity and regulatory requirements.
• Genuine curiosity about AI and its implications for the business.

Requirements

• Experience in managing commercial performance and delivery quality.
• Strong leadership skills in a matrix environment.
• Ability to adapt strategies to local market conditions.
• Proven track record in driving transformation initiatives.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
• Comprehensive health and wellness programs.
• Flexible working arrangements.