[Hiring] Counter-UAS Field Technician @Axon

Role Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Your Impact

Dedrone, by Axon is the world’s most trusted smart airspace security company. Hundreds of commercial, government and military customers around the world rely on Dedrone’s comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling “good” drones to fly.

By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass".

What You’ll Do

• Location: Puerto Rico (remote)
• Travel: 50% travel across LATAM, Central/South America, Caribbean
• Reports to: Service Delivery Manager, Latin America
• Lead end-to-end deployments, acting as primary point of contact post-sale.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks.
• Coordinate and manage third-party training and integration vendors.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

Qualifications

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment).
• Direct experience deploying hardware/software solutions in complex operational environments.
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months).
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike.
• Experience working with public safety agencies, particularly law enforcement or security operations.
• Project and stakeholder management skills; ability to own a deployment from kickoff to success.
• A passion for emerging technology, safety, and customer success.
• Willingness to travel heavily and adapt to dynamic customer needs in the field.
• Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.