[Hiring] Corporate Supervisor, Revenue Cycle @UPMC

Role Description

The Supervisor of the Edit Team will provide day-to-day leadership and operational oversight while maintaining a strong working knowledge of the team's Edit and referral processes. This is a hands-on, working supervisor position and requires an individual who is comfortable balancing leadership responsibilities with direct production work.

The ideal candidate will have strong Claims/Edit experience and a high level of proficiency with Epic/Bridges. The Supervisor should be able to work independently, research and resolve issues, prioritize competing needs, and make sound operational decisions with limited direction.

In addition to supervising, coaching, monitoring workflow, addressing escalations, and supporting staff, the Supervisor will be expected to actively work claim edits during available downtime and when additional production support is needed. Candidates should be comfortable transitioning between supervisory responsibilities and performing the same operational work completed by the team.

This role would work Monday through Friday from 8:00am until 4:30pm and is eligible to work from home after training.

Responsibilities

• Provide daily oversight and direction for the Edit Team.
• Monitor Edit/referral workloads and assist with prioritization and distribution of work.
• Provide hands-on operational support and assist with production activities based on workload demands and departmental needs.
• Utilize Epic/Bridges effectively to research, review, and resolve workflow issues.
• Serve as a resource for staff questions, complex cases, and escalated issues.
• Independently investigate problems and determine appropriate next steps before escalating when necessary.
• Coach staff on processes, quality expectations, productivity, and adherence to established workflows.
• Identify recurring workflow issues and communicate trends that may require additional review.
• Balance administrative and supervisory responsibilities with day-to-day operational production needs.
• Work collaboratively with leadership and other teams while demonstrating the ability to independently manage assigned responsibilities.

Qualifications

• Bachelor's degree, with a major in Accounting, Finance, or Business Administration; OR A high school graduate/equivalent with two to three years of business office experience, and/or additional advanced education, is required.

Preferred

• Strong experience with Claims, Edits, referrals, or related revenue-cycle workflows.
• Strong working knowledge of Epic/Bridges and the ability to navigate and research issues independently.
• Demonstrated ability to work independently, prioritize competing responsibilities, and follow issues through to resolution.
• Strong problem-solving, organizational, and communication skills.
• Willingness and ability to function as a working supervisor, contributing to productivity when needed.
• Ability to provide direction, coaching, and operational support to staff while maintaining accountability.
• Previous supervisory, lead, or team leadership experience.
• Experience monitoring work queues, production volumes, quality, or workflow performance.
• Experience researching and resolving complex Edit, referral, claims, or revenue-cycle issues.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran