[Hiring] Corporate Senior Director of Catering and Conference Services @HEI Hotels & Resorts

Role Description

The Corporate Senior Director of Catering & Conference Services provides strategic leadership and oversight for banquet operations, catering, conference services, and commercial event merchandising across the HEI portfolio. This role drives revenue growth, customer satisfaction, operational excellence, and compliance with company standards.

• Develop and execute portfolio-wide strategies and commercial initiatives focused on banquets, catering, convention services, digital presentation, and customer experience.
• Ensure consistent execution of catering best practices, menu and brand standards, sales processes, customer engagement initiatives, and strategic account development.
• Serve as a key corporate liaison for catering and convention services performance, owner relations, and portfolio-wide initiatives.
• Regular travel to hotels across the portfolio is required and is expected to average approximately 50%.

Qualifications

• Bachelor’s degree in hospitality management, business administration, or related field preferred.
• Minimum of 7 years of progressive catering, convention services and hotel sales leadership experience.
• Multi-property catering and convention service leadership experience strongly preferred.
• Previous experience with major hotel brands preferred.
• Demonstrated success leading high-performing catering, convention services and sales teams.

Requirements

• Extensive knowledge of hotel catering and convention service operations, banquet sales, event planning, food and beverage revenue management, commercial strategy, digital merchandising and customer relationship and acquisition management.
• Strong understanding of catering sales and convention service processes, contract negotiations, and event execution.
• Working knowledge of hotel websites, digital merchandising, sales platforms, and online customer experience.
• Experience managing commercial content, sales collateral, and portfolio-wide initiatives.
• Strong project management skills with the ability to manage multiple cross-functional initiatives.
• Strong financial acumen and analytical skills.
• Excellent presentation, communication, and executive relationship management skills.
• Strong leadership, coaching, and talent development skills.
• High level of professionalism, integrity, and accountability.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs for time off.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.