[Hiring] Corporate Fraud Investigator @Glacier Bancorp, Inc.

Role Description

The Fraud Investigator is responsible for conducting thorough investigations into suspected fraud and financial crimes, ensuring effective prevention, detection, and resolution of fraudulent activity. This role involves handling cases related to:

• Electronic banking fraud (including Zelle)
• New account abuse
• Deposit fraud
• Check forgery
• Elder abuse
• Debit and credit card fraud
• Suspected money laundering
• Check kiting
• Identity theft
• Internal fraud
• Loan fraud
• Other complex schemes

This includes presenting cases to law enforcement for criminal prosecution.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $29.23 + / per hour (calculated for Kalispell, MT).

WA Applicants ONLY range:

• Spokane: $32.65 to $48.97 an hour
• Wenatchee: $33.10 to $49.66 an hour

Conduct routine investigations into suspected fraud including:

• Identity theft
• Account abuse
• Check fraud
• Elder abuse
• Debit/credit card fraud
• Loan fraud
• Electronic banking fraud (e.g., Zelle)
• Internal fraud
• Others

Analyze transaction data and account behavior across all payment channels to detect suspicious activity and initiate appropriate investigative actions. Utilize investigative tools and techniques to gather evidence through:

• Interviews
• Document reviews
• Transaction analysis

Refer complex cases to the Fraud Investigator Team Lead, Fraud Manager, BSA/AML team, or law enforcement as appropriate.

Prepare detailed reports documenting findings that may be used for internal decisions or criminal prosecution. May require courtroom testimony. Document and evaluate investigative outcomes to support fraud trending, reporting, and continuous improvement of fraud prevention/investigation strategies.

Perform fraud mitigation activities such as:

• System monitoring
• Fraud recovery outreach
• Applying precautionary measures (e.g., pay/no pay decisions, account holds/blocks)

Assist in evaluating risk factors during account opening or review processes, including recommending denial or closure of accounts based on suspicious activity.

Utilize fraud detection program to review suspect items as needed. Communicate with internal and external stakeholders, including:

• Customers
• Financial institutions
• Law enforcement

Maintain favorable customer relations by communicating and interacting over the phone, in writing, or in person. Collaborate regularly with bank divisions, law enforcement, and judicial agencies to support investigations and ensure timely resolution of fraud incidents. Customer relations may include both customers and non-customers. Educate customers about fraud issues including online banking safety and take appropriate action to protect customers’ accounts.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to:

• The Bank Secrecy Act
• The Patriot Act
• The Office of Foreign Assets Control

Must complete the assigned online training courses and achieve a passing score by due date.

Qualifications

• Bachelor's degree in business, finance, accounting, criminal justice, law or related field.
• 3 years of experience in banking operations, fraud, AML, BSA or law enforcement investigation experience, focused on fraud investigations.
• Conducting professional interviews with individuals in regards to fraud investigations.
• Knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.
• Banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse, and completed fraud investigations.
• Working with law enforcement, creating case files that can lead to prosecution and/or asset recovery.

Requirements

• A significant level of trust, credibility and diplomacy is required.
• Strong organizational, time management and multi-tasking skills to pivot as priorities change.
• Possess analytical and technical skills in fast-paced, changing professional environments.
• Well-developed customer relations skills.
• Must be able to maintain confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds.
• Employee must be able to work and interact in a remote environment.
• Employee must be capable of regular, reliable, and timely attendance.

Benefits

• Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
• Extensive benefits package that includes:
  • Medical, dental, vision, and life insurance
  • Health savings account option
  • Employee Assistance Program (EAP)
  • Health rewards program
  • Retirement savings plan, including 401(k) and Profit-Sharing plans
  • Short and long-term disability benefits
  • Education and training benefits
  • Discounts on banking products and services
  • Generous Paid Time Off (PTO) plan and paid holidays
• PTO accruals begin at .0745 per hour worked for part-time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
• Most Full-Time employees are also offered 6 paid holidays and Part-Time employees are offered pro-rated paid holidays.
• Employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.