[Hiring] Core Lab Implementation Consultant @Roche

Role Description

The Core Lab Implementation Consultant demonstrates and positions the end-to-end value of the Roche portfolio of solutions (systems) and Roche Consulting services to our customers. This field-based position creates value by focusing on implementing complex automated laboratory solutions to improve the customers' desired future state. This position partners with customers and internal stakeholders (sales, global Roche Consulting teams, RSN, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts, including:

• Collecting and reviewing customer feedback
• Refining methods/tools
• Performing complex analyses
• Recommending solutions

This position utilizes a consultative approach and technical expertise to ensure the customer is prepared and the Roche solution is verified to be implemented and deliver expected results.

Qualifications

• Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline
• Experience with process mapping, statistical and reporting tools
• 5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent, including experience in successfully leading cross-functional teams in driving results

Requirements

• Verify and validate that the proposed Roche solution still meets or exceeds customers' expected results before Implementation
• Provide implementation support to customers and installation teams; collaboratively develop detailed customer installation requirements with customers, Roche Support Network, Workflow Consulting, and other teams
• Responsible for identifying opportunities to optimize the implemented Roche solution and collaborating with appropriate Roche partners to take action to accomplish optimization
• Collaborate with RC team members to develop metrics that provide data for process measurement; identify indicators for future improvement opportunities; collect data to identify root causes of problems; measure performance against process requirements; align improvement to performance targets
• Collaborate with fellow Roche Consulting colleagues to use, refine, and evolve proprietary tools and techniques to generate high-value deliverables, best practices, and methods delivering differentiated, value-creating consulting services and position Roche’s portfolio of solutions
• Perform related administrative duties such as creating and submitting expense reports, and status reports and adhere to any additional regulatory requirements

Benefits

• This is a remote, field-based position
• The candidate is willing to travel approximately 75%, including overnight stays. Travel requirements will fluctuate weekly based on business needs
• A company car is provided with this position
• No relocation benefits available for this job posting
• The expected salary range for this position based on the primary location of Indiana is 98,800.00 - 183,400.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law
• A discretionary annual bonus may be available based on individual and Company performance