[Hiring] Coordinator of Performance Based Quality @Elwyn

Role Description

Elwyn seeks a Coordinator of Performance Based Quality who ensures the development and ongoing implementation of Performance Based Contracting (PBC) and related processes in the pertinent Intellectual and Developmental Disabilities (IDD) programs.

• Develop, integrate and implement a PBC management program, including design, plan, data collection, analysis, and reporting on the program’s PBC measures for Elwyn’s Community Residential Services (CRS) programs.
• Ensure ongoing updating of the PBC management program upon new information from the Pennsylvania Office of Developmental Program’s (ODP) related to residential performance standards.
• Obtain and maintain familiarity with all processes related to PBC, including Quality Management Plan (QMP), Risk Management (RM), and Health Risk Screening Tool (HRST).
• Implement, oversee, and report on systems and activities related to PBC as critical key performance indicators (KPIs).
• Perform program integrity reviews, audit, collect data regarding performance indicators, and conduct internal monitoring.
• Collaborate with operations, support departments and Quality Improvement personnel on all aspects relating to PBC.
• Develop policies and procedures related to PBC and program objectives.
• Develop and deliver training for all personnel regarding PBC.
• Communicate on an ongoing basis with the directors regarding findings and other issues important to the performance on the PBC-related plans.
• Develop and maintain a thorough understanding of the service area’s core competencies and assist the directors in developing programmatic enhancements.
• Develop and maintain PBC performance and measurement indicators, evaluate their usefulness, and recommend corrective action plans.
• Obtain and maintain ODP’s Quality Management Certification to ensure program performance.

Qualifications

• Master’s Degree in a human service-related field preferred.
• Five (5) years’ experience in residential service for people with disabilities management.
• Experience with implementation and application of EHR such as Netsmart/myAvatar or Therap with IDD programs.
• Knowledge in applicable regulations including Pennsylvania regulations 6100, 6400, 6500.
• Demonstrated ability to work effectively as part of a team including leadership ability.
• Must be organized with excellent attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Demonstrated strong time management and organizational skills.
• Must possess excellent customer interaction, collaboration, presentation, written and verbal communication skills.
• Demonstrated intermediate experience with Microsoft Office applications.
• Must have a current, valid driver’s license in state of residence, two (2) years driving experience, and an acceptable driving record.

Requirements

• Obtain and maintain ODP’s Quality Management Certification.
• Demonstrated strong attention to detail.
• Demonstrated excellent judgment with the ability to independently solve problems.
• Demonstrated ability to anticipate future needed changes or identify problem areas.

Benefits

• Generous Paid Time Off.
• Comprehensive Medical/Dental/Vision Benefit Packages.
• Earned Wage Access/On-Demand Pay.
• Paid On-the-Job Training.
• Tuition Reimbursement.
• Career Advancement Opportunities and Growth.
• Flexible Schedules.
• Retirement Savings Plan.

Company Description

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges.

As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Join us and be a part of something bigger. Apply today.