[Hiring] Contracts and Commercial Services Coordinator @NTT DATA Services

Role Description

The Contracts and Commercial Services Coordinator provides administrative, coordination, and commercial support across contract management, software license renewals, vendor agreements, project work orders, NDAs, and related commercial activities. The role works closely with Procurement, Finance, Legal, Commercial, Project Management, vendors, and other internal stakeholders to ensure contracts and related documentation are accurate, complete, properly approved, and executed on a timely basis.

The successful candidate will have strong attention to detail, excellent organizational and follow-up skills, and the ability to manage multiple priorities in a fast-paced environment. Experience with IT services agreements, software licensing, vendor contracts, and contract administration is highly desirable. The role requires proficiency with Microsoft Office 365, SharePoint, and DocuSign, as well as the ability to work comfortably with commercially sensitive and confidential information.

Key Responsibilities

• Contract Administration and Document Management
  • Maintain accurate and organized records of contracts and commercial documentation, including vendor agreements, project contracts, work orders, NDAs, order forms, change orders, and related documents.
  • Maintain contract trackers and databases, ensuring information is accurate, complete, and up to date.
  • Manage contract documentation through SharePoint, including document organization, access requests, and permissions.
  • Ensure executed agreements and supporting documentation are stored appropriately and are readily accessible to authorized stakeholders.
  • Perform document comparisons and identify changes, discrepancies, or inconsistencies between contract versions.
  • Maintain confidentiality and appropriate controls over commercially sensitive information.
• Software License Renewals and Vendor Management
  • Track software licenses, contract expirations, and renewal deadlines to support proactive renewal planning.
  • Gather renewal requirements and business needs from internal stakeholders.
  • Request and review vendor renewal quotes against documented requirements, existing agreements, and business needs.
  • Coordinate with Procurement, Finance, Legal, Commercial, and Project teams to ensure renewal terms and pricing meet organizational and contractual requirements.
  • Support the execution of software renewals and assist with purchase order requests and related procurement activities.
  • Monitor vendor service-level performance and escalate issues or support the development of corrective actions where required.
  • Maintain accurate renewal records and provide reporting on upcoming renewals, status, risks, and outstanding actions.
• Project Work Orders and Contract Review
  • Review project work orders, statements of work, contracts, and related commercial documentation for completeness and alignment with established requirements.
  • Identify potential issues such as inconsistent terms, missing information, approval gaps, compliance concerns, or discrepancies between related documents.
  • Coordinate with Contract Leads, Project Managers, Finance, Legal, Procurement, and Commercial teams to resolve contract-related issues.
  • Support contract review and approval workflows to help ensure agreements are executed within required timelines.
  • Track outstanding actions and follow up with stakeholders to drive timely completion.
• Commercial and Contract Coordination
  • Coordinate the HA site change process, including communication and follow-up between relevant internal and external stakeholders.
  • Prepare contract briefing materials and supporting documentation for internal approvers and authorized signatories.
  • Raise and manage support requests with Procurement to initiate vendor contract review and signature processes.
  • Coordinate contract execution activities across Procurement, Finance, Legal, Commercial, Project, vendor, and client teams.
  • Monitor contract execution progress and escalate delays, missing approvals, or documentation issues.
  • Support the preparation of contract summaries, status reports, trackers, and other commercial reporting.
  • Provide general administrative and coordination support to Contracts, Commercial, Procurement, Finance, and Legal teams.
  • Perform other related duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree required.
• 1–5 years of relevant experience in contract administration, commercial administration, procurement, business administration, or a related field.
• Experience within an IT services, managed services, consulting, outsourcing, or enterprise technology environment is preferred.
• Familiarity with IT services agreements, software licensing agreements, vendor contracts, NDAs, work orders, and contract management processes is an asset.
• Experience working with contract management, procurement, or document management processes is preferred.

Requirements

• Exceptional attention to detail and a high degree of accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Strong follow-up skills with the ability to proactively drive tasks and approvals to completion.
• Good business judgment and the ability to identify risks, gaps, inconsistencies, and issues requiring escalation.
• Strong written and verbal communication skills.
• Professional and confident when communicating with internal stakeholders, vendors, clients, and authorized signatories.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Ability to handle confidential and commercially sensitive information with discretion.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with SharePoint and DocuSign is preferred.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.