[Hiring] Contracts Administrator @Tenna

Role Description

Tenna is seeking a Contracts Administrator to support the day-to-day execution of contract lifecycle management across our growing customer base. This role sits within the Contracts Department and is responsible for supporting and executing a high volume of contracts, renewals, and addendums with accuracy, efficiency, and consistency. The Contracts Administrator will partner closely with Sales, Customer Success, and Finance to support contract execution, maintain data integrity, and ensure compliance across all customer agreements.

This is a fast-paced, highly detail-oriented role that plays a critical part in maintaining pricing accuracy, contract quality, and operational consistency, while supporting revenue integrity, improving contract processing efficiency, and ensuring a high standard of data accuracy as Tenna continues to scale. The perfect candidate is detail-oriented, highly organized, and takes pride in getting the details right, with a strong sense of ownership and a commitment to accuracy and consistency.

Responsibilities

• Support and execute day-to-day contract lifecycle administration, including full contracts, renewals, and addendums.
• Perform initial review of contracts and related documentation to ensure accuracy, completeness, and alignment with company standards prior to final approval.
• Validate contract data, pricing, and terms to ensure consistency with approved structures and prior agreements.
• Apply judgment within established guidelines to identify risks, inconsistencies, and non-standard terms, escalating as appropriate.
• Identify discrepancies in contract terms, pricing, or data and coordinate resolution with internal stakeholders.
• Coordinate with Sales and Customer Success to resolve contract errors or missing information, ensuring timely and accurate processing.
• Maintain accurate and organized contract records, documentation, and audit tracking to ensure data integrity across systems.
• Work within CRM (Salesforce) and internal systems to support contract processing, validation, and record accuracy.
• Support enforcement of contract standards, workflows, and signature requirements.
• Conduct periodic audits of contracts and related data to ensure ongoing accuracy, compliance, and alignment with contract terms.
• Assist with updates to customer pricing structures and contract records, ensuring all changes are properly documented and implemented.
• Collaborate cross-functionally with Finance, Sales, and Customer Success to support contract-related processes and improve operational alignment.
• Support internal audits and reporting by ensuring accuracy and consistency across contract records.
• Identify inefficiencies in contract workflows and contribute to process improvements that enhance scalability and processing timelines.
• Manage multiple contracts and priorities in a fast-paced environment with a high degree of accuracy.

Qualifications

• 4+ years of experience in contract administration, deal desk, billing, or a related function within a SaaS or technology environment.
• Experience working with CRM systems such as Salesforce, including contract, quote, or opportunity management workflows.
• Strong understanding of contract processes, pricing structures, and data accuracy requirements.
• Experience reviewing contracts, addendums, or similar documentation with a high degree of accuracy and attention to detail.
• Ability to identify discrepancies in contract terms, pricing, and data, and take appropriate action to resolve or escalate.
• Experience working cross-functionally with Sales, Customer Success, Finance, and/or Legal teams.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to clearly articulate issues and collaborate on resolution.
• High attention to detail with a demonstrated commitment to accuracy and data integrity.
• Proficiency in Microsoft Office tools, particularly Excel, for tracking, validation, and audit support.
• Ability to work within defined processes while applying judgment to identify risks and inconsistencies.
• Self-motivated and adaptable, with a strong sense of ownership and accountability.
• Experience in construction technology or working with construction industry customers is a plus.
• Bachelor’s degree in Business, Finance, or a related field is required.

Benefits

• Full-time opportunity.
• Location: Remote – nationwide.
• Travel to customer locations is required, up to 10%.
• Competitive compensation packages offered.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins the first date of employment.
• Paid Time Off and Volunteer Time Off offered.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.