[Hiring] Contract Specialist @World Wide Technology Healthcare Solutions

Role Description

As a Service Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams, and end-user customers. This team delivers critical support to WWT’s customers by proactively managing their service contracts and subscription renewals.

• Responsible for facilitating the pre-paid and monthly invoice process for our Subscription and Consumption Contracts.
• Evaluating and enabling non-Cisco recurring revenue quotes by managing product attributes within the product catalog.
• Review monthly invoices and work with WWT Inside Sales Representatives and Procurement Specialists to ensure the orders are properly set up in our system.
• Follow up on each invoice to ensure that the monthly invoices have been processed through our system including Account Payables and Account Receivables.
• Constantly evaluating and evolving our quote to cash processes to improve the customer/supplier experience with WWT and ultimately lead to renewal of the subscription contract.
• Build and maintain strong working relationships with customers, suppliers, and internal operations.
• Close collaboration with the WWT Sales Team to manage Subscription and Consumption Contracts.
• Close collaboration with the WWT Sales Team to manage Subscription renewals.
• Timely and accurate execution of recurring and consumption invoicing activities.
• Management of outstanding invoice reports from OEMs.
• Assist the team with any needs during high volume days/weeks/months.
• Assists finance and internal sales teams in resolving invoicing discrepancies.
• Review contract expiration dates and initiate the renewal at least 60 days prior to expiration date.
• Contribute and be accountable for the achievement of Key Performance Indicators.
• Proactively identify and implement actions to achieve efficiencies in our daily processes.

Qualifications

• B.A., Business, Finance or other related field or equivalent work experience.
• 1-3 years of technology vendor relationship development experience preferred.
• Demonstrated business analyst experience preferred.
• Proficient PC skills (Microsoft Word, Excel).
• Ability to work independently and/or on a team with minimal supervision.
• A subject matter expert in technology partner processes a plus.
• Excellent communication skills.
• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry.
• Ability to prioritize and perform work in required time frames.
• Capability to multi-task and adapt to change.
• Ability to communicate effectively and in a timely manner.
• Strong Organizational Skills.
• Detail Oriented and Critical Thinker.
• A willingness to do whatever it takes to get the job done.
• Proactive attitude and work ethic.
• Must be a team player.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.