[Hiring] Content Collections Operational Specialist @Reed Technology

Role Description

Are you passionate about building scalable systems and operational frameworks that drive global sales success? Do you enjoy turning data into insight to power strategic decision-making across diverse teams?

The Sales Operations Specialist is the operational backbone of the Court & Tribunal Data Access Program. You will design and manage systems, reporting, and performance frameworks that enable a global team to operate effectively. This role focuses on delivering accurate insights, aligning performance with business goals, and improving operational efficiency across regions.

Responsibilities

• Design, maintain, and improve CRM dashboards, reporting pipelines, and KPI frameworks
• Develop metrics to measure success including content acquisition, coverage, and data quality
• Build and maintain territory and opportunity maps aligned to market potential
• Manage data hygiene across CRM and reporting systems for consistency
• Prepare quarterly and annual performance reports for senior leadership
• Collaborate with Program Director and Finance on compensation plan design and administration
• Track performance data and manage payout workflows with transparency
• Partner with cross-functional teams to support global program execution

Qualifications

• Experience in sales operations, business operations, or program management in a data-driven environment
• Ability to design and maintain CRM systems and operational dashboards
• Strong analytical and financial modeling skills, including managing incentive plans
• Effective project management and stakeholder coordination across global teams
• Strong communication skills with attention to clarity and data accuracy
• Comfort working in a fast-paced, evolving environment with minimal supervision
• Experience with public-sector or legal data programs is beneficial
• Knowledge of tools such as Salesforce is preferred

Benefits

• Promote a healthy work/life balance across the organization
• Numerous wellbeing initiatives
• Shared parental leave
• Study assistance and sabbaticals
• Annual incentive bonus eligibility

Working Pattern

• Working flexible hours to fit personal productivity

Company Description

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.