[Hiring] Contact Center Fraud Operations Analyst @U.S. Bank

Role Description

In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.

Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential.

Responsibilities:

• Monitor account activity to identify fraudulent transactions and policy violations
• Secure accounts to prevent financial losses
• Contact Customers (via e-mail or phone) when necessary to verify suspicious activity
• Work with internal departments to confirm the legitimacy of transactions
• Collaborate with stakeholders to resolve fraud-related issues
• Maintain accurate records and fraud trend data

Qualifications

• Excellent English (C1)
• Relevant work experience (preferably in fraud prevention, risk, or a related field)
• Ability to interpret technical and administrative instructions
• Proficiency in navigating multiple software systems, including Microsoft Office
• Strong analytical skills with the ability to identify and resolve exceptions
• Ability to solve complex problems independently
• Willingness to work night shifts (22:00-6:00) throughout weekends & weekdays with flexible scheduling

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Benefits

• Market-competitive compensation package
• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards
• Performance-based incentives for eligible employees
• Inclusive equitable benefits focused around our 3 main pillars of financial wellbeing, health & wellness
• Continuous development opportunities including training, education support, and career progression pathways
• Employee recognition programs that celebrate achievements and milestones for all

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.