[Hiring] Consultant I, Senior @Harris Computer

Role Description

This role involves consulting with libraries to enhance their operations and services through innovative technology solutions.

• Serve as a trusted advisor to a portfolio of customers, conducting regular consulting sessions to answer software, workflow, and data questions.
• Collaborate with customers to translate business and operational requirements into effective technical solutions.
• Provide consultation on all SirsiDynix applications, delivered on-site or through web-based software tools.
• Consult on migration processes, workflows, and utilization of ILS technology.
• Analyze libraries' requests for custom solutions and prepare detailed specifications for the custom work delivered by Consulting Services.
• Facilitate communication between SirsiDynix implementation teams and customers, including interpretation and/or translation of verbal and written communications.
• Travel as needed to conduct training and/or provide consultation at customer sites.
• Communicate with customers regularly and in a timely manner during the course of a project.
• Participate in department in-service sessions and regular department meetings.
• Participate in training for and review of software and documentation for new products and release updates.
• Present a positive view of the company to customers.
• Interact with other groups internally to ensure the customer has a positive experience.

Qualifications

• Degree in Education, Library Science, a related field, or equivalent professional experience. Master’s degree, MLIS, or equivalent experience preferred.
• Excellent interpersonal, communication, and presentation skills.
• Strong business acumen with strategic thinking and organizational abilities.

Requirements

• In-depth knowledge of SirsiDynix Library Software.
• Knowledge of basic library processes.
• Ability to instruct large groups using web-based meeting software (i.e., Teams) or in-person.
• Excellent writing, editing, communication, presentation, and interpersonal skills.
• Must be flexible, organized, detail-oriented, and a self-starter.
• Must be willing to travel a minimum of 25% of workdays.
• Strong organizational and prioritization skills.
• Ability to work amiably and efficiently with clients and team members.
• Able to multi-task and balance tight deadlines.
• Mentor and train fellow employees as needed.
• Professional appearance and presentation required.

Company Description