[Hiring] Congress Housing & Registration Manager @BCD

Role Description

We are looking for a Congress Housing & Registration Manager to join our dynamic team within our Life Sciences Division. In this role, you will be responsible for the attendee management of client staff at congresses. You will collaborate with peers, vendors, and meeting owners alike to ensure each congress is executed flawlessly and compliantly. You keep projects running on time, on budget, within compliance guidelines and have mastered the art of managing multiple priorities and programs at once.

Your responsibilities

• Housing coordination and attendee management for congresses.
• Securing and managing hotel room blocks in accordance with congress rules and procedures.
• Customizing templates and printing material based on client’s expectations (invitations, confirmations, departure notice).
• Building, monitoring, and maintaining concise and accurate event budgets.
• Oversight of compliance and contracting documentation and responsible for sending post-congress surveys.
• Overseeing the creation and sending of registration forms and other communications.
• Maintaining accurate attendee data required for logistics and reporting.
• Regularly partnering with internal planning team members and external suppliers, client managers, and Professional Congress Organizers (PCO) to ensure timely service delivery.
• Providing support to the Congress Operations Manager with initiatives that drive service optimization and process efficiencies.

Qualifications

• High level of attention to detail.
• Strong customer service skills.
• Exceptional communication skills.
• Persistence and patience.
• Desire to get the job done.
• Exceptional problem-solving skills.
• Calm under pressure and ability to work well in a collaborative environment.
• Experience in event execution including housing selection, registration, and budget reconciliation.
• Solid understanding of US, EMEA, and APJ cities.

Requirements

• Minimum of one (1) year in a planner role preferably in the Pharmaceutical or Life Sciences industry.
• Minimum of three (3) years’ experience in client management.
• Minimum of three (3) years attendee management experience.
• Experience with budgets and participant registration for congresses.
• Cvent*, Excel, and other Microsoft Office Software proficiencies.
• Please note proficiency in Cvent is a requirement for this opening.
• A college degree is preferred.

Benefits

• Flexible Working: A flexible working environment to support how you work best.
• Room to Grow: Opportunities for learning and development built into every role.
• Everyone has a voice: Conversations that spark curiosity and empathy are encouraged.
• Make your move: Opportunities for career advancement across global locations.
• Comprehensive benefits including healthcare, retirement plans, continued education support, travel and hotel discounts, and employee recognition programs.
• Supportive leadership that believes in positivity and trust.