[Hiring] Configurator II - Retail Demand Planning & Replenishment Systems @Floor & Decor

Role Description

Primary responsibility includes system configuration, testing, and supporting Supply Chain production applications.

• Configurators in the Inventory domain have the added responsibility of working closely with software vendors as well as business leaders/users in Operational Support (managing accounts, data fixes, and user requests/questions) as well as Production Support (managing outages, system issues, and monitoring systems health).

Qualifications

• Bachelor’s degree (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education).
• 5+ years System configuration & implementation experience required to perform the essential functions of the job (direct inventory/replenishment application experience can be substituted for experience on the basis of two calendar years app experience for one year of configuration & implementation experience).
• Experience with Supply Chain, Inventory, and/or Financial industry applications such as OMS/WMS/TMS/DFIO with front-end (UI) experience, and configuration knowledge.
• Knowledge in any Manhattan Associates software products or knowledge of similar supply chain software products from other software vendors is an added advantage.
• Experience with SQL (Oracle, Postgres).
• Experience with Excel (vLookup, Macros, pivot tables, PowerPivot).
• Experience in any test management and change management.
• Experience with Agile development methodology to support Product Manager / Product Owner in identifying User Stories, writing user stories, backlog refinement, sprint planning, etc.
• Understand system integrations and performing system configurations and testing based on end-to-end system data flow and functional flows.
• Understand technology limited to the database tables, integration architecture.
• Excellent communication, problem solving, and data analysis skills.
• Excellent decision-making skills.
• Identifies risks and issues and escalates as necessary.
• Research and document recommendations or solutions for upgrades, improvements, issue resolution to ensure a stable, available, and protected technical infrastructure.
• Work with end users to define business requirements for new projects as well as supporting existing processes.
• Analyze data and solve new and existing business issues.
• High level of customer service.

Requirements

• Provides functional support of Supply Chain system(s).
• Serves as primary source for tier 2/tier 3 functional/solution advice.
• Manage user issues and ticketing system related to application problems.
• Identifies risks and issues and escalates as necessary.
• Research and document recommendations or solutions for upgrades, improvements, issue resolution to ensure a stable, available, and protected technical infrastructure.
• Integrate new products and solutions into existing environment for continuous improvement.
• Work concurrently on multiple projects and tasks across different business units.

Working Conditions

• This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week.
• This job typically doesn’t need travel but occasional travel may be required including air and car travel for attending training, conferences, or Store/Warehouse visits.
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
• The noise level in the work environment is typically quiet to moderate.

Benefits

• Bonus opportunities & career advancement opportunities at every level.
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life balance, including:
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.