[Hiring] Configuration Specialist @ProctorU Inc.

Role Description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: “To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

The Role: Configuration Specialist

Department: Implementation

Reports To: Sr. Implementation Manager

The Responsibilities:

• Follow established procedures and apply knowledge of concepts, practices, and procedures with platform set up and change requests.
• Complete quality assurance checks on processes completed.
• Maintain communication with involved members in each task request via ticketing system and teams chats where needed.
• Help create and maintain knowledge base articles and other resources to improve the team’s efficiency.
• Work with other team members and departments, such as ADP and Test Delivery, to ensure a cohesive and efficient support process.
• Identify areas for improvement in configuration processes, product knowledge, and satisfaction of task requests which contribute to optimization efforts.

Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Technical knowledge and troubleshooting skills.
• Strong customer-centric attitude and the ability to handle interactions with empathy and professionalism.
• Attention to detail and accuracy is integral.
• Experience with HTML is an asset.

Requirements

• Remote India Opportunity.
• Core Hours: 6 pm – 3 am (IST) (Flexible).
• Core Days Worked: Monday - Friday.

Benefits

• Competitive salary.
• 100% company-funded medical (for you AND your family!).
• Professional working environment.
• Unlimited growth potential.
• Great working environment with a team of exceptional people.