[Hiring] Configuration Analyst @ADTRAV Travel Management

Role Description

ADTRAV is seeking a Configuration Analyst to be responsible for designing and maintaining ADTRAV and third-party software systems including but not limited to RezDesk, Concur, Deem, Cytric, GetThere, and Cvent. This position is responsible for bringing business and information technology together, including Meetings, by understanding the needs and limitations of both and by working collaboratively to grow individual and team skills and abilities.

• Serve as subject matter expert in consultation and decision-making during implementations for all clients, including meeting implementations.
• Configure online booking tools (e.g., Concur, Deem, Cytric, and GetThere), meetings tools (e.g., Cvent), profile systems, mobile applications, and internal proprietary products.
• Analyze proposed changes of product design to determine effect on overall product, system, and optimize user experience.
• Assist in prioritizing configuration administration workload.
• Assess escalated online issues, troubleshoot, research, and diagnose.
• Review and recommend system improvements for optimization and supporting configuration change requests.
• Act as a go-between with management, development, and the customer.
• Perform site demos or training as needed or when assigned by manager.
• Manage and resolve JIRA ticket cases.
• Create and execute test plans.
• Stay up to date on the latest information technologies and emerging trends, and applications in the company.
• Participate in ongoing professional development and training to enhance knowledge and skills.
• Become an expert in ADTRAV's software, industry and customer base.
• Represent ADTRAV by embracing company values and fostering positive working relationships with employees, clients, vendors, partners, and other stakeholders.
• Adhere to all company policies, procedures, and confidentiality requirements.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s Degree in business or related field or equivalent experience required.
• At least 3 years of travel industry experience is required, including knowledge of industry policies, procedures, and processes.
• 5+ years of experience with Concur and Sabre.
• 2+ years of experience with Deem, Cytric and GetThere.
• Experience working with Cvent, Amadeus, and mobile products preferred.
• Experience writing PNR Editor strings required.
• Certifications in Cvent configuration or online booking tools a plus.
• Ability to analyze and interpret complex information from multiple sources.
• Strong troubleshooting and problem-solving skills.
• Technical writing experience is a plus.
• Experience developing and executing test plans preferred.
• Ability to communicate complex technical concepts to non-technical audiences.
• Ability to learn ADTRAV’s business and products quickly.
• Experience with issue tracking systems such as Jira.
• Excellent English verbal and written communication skills.
• Highly organized, self-motivated, and capable of managing multiple priorities.
• Demonstrated attention to detail and accuracy.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent time management and organizational skills.
• “Can do” problem solving mentality.
• Ability to communicate ideas effectively while remaining open to coaching.
• Demonstrates professionalism, collaboration, and a positive attitude.
• Ability to work remotely while meeting company home office and productivity requirements.
• Able to maintain confidentiality of company and client information.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Able to successfully pass a government clearance process as required.

Benefits

• Competitive salary range of $70,000-75,000 a year.
• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Accounts.
• 401(k) plan.
• Paid Time Off (PTO).

Company Description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.