[Hiring] Condition Monitoring Analyst @Mustang Cat

Role Description

Mustang Cat is hiring a Condition Monitoring Analyst to help monitor equipment health, identify developing concerns, and recommend appropriate next steps to keep customers’ machines operating at their best. This is a great opportunity for someone with experience as a Service Coordinator, Service Advisor, Technician, or in a similar technical service role who wants to use their equipment knowledge in a primarily computer-based position.

Responsibilities

• Review machine health information from sources such as oil analysis, telematics, equipment inspections, fault codes, and service history.
• Identify developing equipment concerns and determine when additional troubleshooting, inspection, maintenance, or repair may be needed.
• Use technical knowledge and available machine information to help troubleshoot equipment issues remotely.
• Develop practical service and maintenance recommendations based on machine condition.
• Communicate equipment concerns and recommended next steps clearly to customers and internal service teams.
• Follow up on identified issues and recommendations to help ensure concerns are addressed.
• Document findings, recommendations, customer communication, and outcomes in applicable systems.
• Work closely with Service and other departments to support proactive equipment maintenance and reduce unplanned downtime.
• Review system-generated information and alerts, using sound judgment to determine which items require action.

Qualifications

• Experience in equipment service, maintenance, repair, troubleshooting, or a related technical environment.
• Working knowledge of mechanical systems and the ability to understand equipment-related issues.
• Ability to review machine information, recognize potential concerns, and determine appropriate next steps.
• Strong customer service and communication skills.
• Comfortable working in computer-based systems and learning new technology.
• Proficiency with Microsoft Office.
• Strong attention to detail, organization, and follow-through.
• Ability to communicate and collaborate effectively with technicians, service personnel, customers, and other departments.

Experience That Would Be a Plus

• Previous experience as a Service Coordinator, Service Advisor, Diesel Technician, Heavy Equipment Technician, Field Service Technician, or similar service-related position.
• Heavy equipment, diesel, automotive, construction equipment, industrial equipment, or related industry experience.
• Experience troubleshooting mechanical or equipment issues.
• Familiarity with Caterpillar equipment.
• Experience with Caterpillar systems or condition monitoring tools such as VisionLink, Cat Inspect, SIS, or Foresight.
• Associate degree, technical certificate, or other mechanical/technical training.

Benefits

• Great Work-Life Balance.
• Job Stability + Career Growth Opportunities.
• Comprehensive Benefits Package – Medical, Dental, Vision.
• 401(k) with Employer Match.
• Tuition Reimbursement & Development Opportunities.
• Paid Time Off & Holidays.