[Hiring] Component Manufacturing Implementation & Support Specialist @Simpson Strong-Tie

Role Description

As a Component Manufacturing Implementation & Support Specialist, you will oversee the consultation, implementation, training, and support of Simpson Strong-Tie’s component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Component Manufacturing sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie’s Component Manufacturing market segment.

As the Implementation & Support Specialist you will work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction.

What You’ll Be Doing

• Manage the customer software implementation process, including:
  • Developing and managing the implementation schedule
  • Establishing customer success measures in alignment with system capabilities
  • Advising on best practices
  • Installing and configuring the system
  • Developing, documenting, and facilitating end-user training
• Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required.
• Act as a liaison between the customer and our software product and development teams by:
  • Translating end-user requirements and issues into technical requirements
  • Assisting internal teams in testing new features
  • Working with customers on enhancement deployment and validation
• Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs.
• Collaborate with the sales team by:
  • Assisting in performing client needs assessment to determine potential customer fit
  • Advising on the technical capabilities of our software for demonstrations
  • Identifying technical requirements of the customer

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
• Understanding of wood framed construction practices, details, related building codes and design standards preferred.

Desired Skills and Experience

• Analysis/Reasoning: Ability to make sound business judgments.
• Creative & Innovative Thinking: Ability to exhibit creativity and innovation.
• Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective.
• Mathematical Reasoning: Ability to calculate figures and amounts.
• Problem Solving: Ability to identify options for solving a problem.
• Adaptability & Flexibility: Ability to respond positively to change.
• Customer Focus: Ability to build and sustain productive customer relationships.
• Relationship Building: Ability to work collaboratively across functions.
• Organization & Prioritization: Ability to manage multiple projects and priorities.
• Computer/Software/Technology: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking.

Physical Requirements and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, sit, see, talk, and hear.
• Occasionally push or lift up to 50 lbs.
• Operates in both a professional office environment and outdoor construction job sites.
• Routinely uses standard office equipment such as computers, phones, printers/scanners, etc.
• Occasionally works around moving mechanical parts; noise level may be loud at times.

Travel

This job requires approximately 60% domestic travel.

Work Status & Location

This full-time, exempt position can be located anywhere in the Southeast region near a major metropolitan area. It is eligible for remote work.

Relocation

Relocation is not available for this position.

Pay

$71,900 - $115,000 / year

Benefits

• Quarterly Bonuses/Commission: Eligible for either a bonus or commission, paid quarterly.
• Medical, dental, vision, retirement contributions, employee stock purchase and bonus plans.
• Pay for holidays, vacation, sick days, funerals, and jury duty.
• Years of service awards, employee discounts, employee referral bonuses.
• Charitable contribution matching, education reimbursement, and more.

Company Description

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine, and opiates.