[Hiring] Complex/Severe Represented Litigation Adjuster @Allstate

Role Description

A day in the life of a Represented/Litigation Bodily Injury Adjuster, and what it takes to do the job:

• The individual selected for this role will join a team who primarily handles claims in Texas, Louisiana, and Arkansas.
• Your main focus will be investigating automobile accidents involving single or multiple vehicles, resulting in property damage and/or bodily injury with attorney/litigation involved.
• You will work remotely from your home while efficiently handling your responsibilities.
• You will assess coverage, liability, and damages while providing exceptional customer service throughout your day.
• Customer and attorney communication will take place through different channels, including voice calls, email, and text messages.
• You will engage in negotiation processes to reach fair injury settlements with all parties involved.

You’ll wear a few hats that will require a level of experience:

• The Customer Service Expert: You will live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy.
• The Investigator: You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: You will use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
• The Problem Solver: You will utilize multiple tools to get the job done in a fast-paced environment, using your sharp critical thinking skills.
• The Recorder: You will protect the company financially by executing policies along policy agreements and keeping a clear record of your work in a claims system.

Qualifications

• 3+ years of experience handling represented third-party Bodily Injury claims.
• Experience managing severe, complex, and litigated Bodily Injury claims.
• Experience handling claims in Texas, Louisiana, and/or Arkansas.
• Extensive knowledge of Gross Tort Value and Risk Analysis, a plus.
• Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Requirements

• This position is a permanent remote home-based role, requiring a dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up is required.
• Appropriate work surface and seating must be provided.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that supports work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life.