[Hiring] Community Manager - Urgent Response Team @The Michaels Organization

Role Description

The Community Manager - Urgent Response Team (CMURT), directed by the Senior or Regional Vice President, travels to assigned multifamily communities and remains onsite until such time as permanent management is restored. They oversee daily operations to ensure properties are well-maintained and financially responsible, according to Michaels standards.

Upon assignment, the CMURT manages all aspects of property operations, including:

• Leadership and direction of staff
• Budgetary control
• General administration
• Property maintenance
• Unit leasing and collections
• Financial and administrative reporting
• Resident relations
• Control of financial resources and assets

While assigned to a particular property(ies), the CMURT is granted full authority to act as though she/he is the permanent community manager and attends to the following duties:

• Oversee the management, direction, training, and safety of all employees assigned to the property or properties under his/her control.
• Coordinate and oversee hiring, training, performance evaluations, recommending salary increases, and counseling, disciplining, and terminating employees under his/her direct control.
• Establish schedules and assign staff for office work as well as routine and emergency work.
• Train staff in safe operating procedures and report all accidents and emergency situations.
• Create, design, and execute marketing campaigns for leasing of rental units.
• Ensure compliance and eligibility requirements for all residents.
• Assist in preparation and implementation of the annual budget and maintain accurate financial records.
• Supervise outside contractors working on the property.
• Participate in and direct office and maintenance staff regarding all move in/out and agency inspections.
• Meet and work with residents to address issues and maintain positive relations.
• Adhere to all Michaels Accounting and Operations directives, policies, and procedures.
• Inspect property recording deficiencies and make improvements.
• Obtain all required certifications or licenses within the first year of employment.
• Initiate and process service, maintenance, and capital needs contracts.
• Initiate purchase orders for goods, supplies, services, and vendors/contractors.
• All other duties as may be assigned.

Qualifications

• Two or more years’ experience with multifamily housing management, preferably with experience of direct supervision of other employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/Financial and Administrative background preferred.
• Tax Credit, Section 8 and/or Public housing experience preferred.
• High School Diploma or equivalent required.
• Two or more years of college preferred.
• After hiring, will be required to complete any additional program training/testing as mandated.

Requirements

• Professional appearance and ability to resolve conflicts professionally.
• Must be able to travel regularly; remote assignments and related travel will constitute nearly 100% of the working hours for this position.
• Excellent organizational skills and attention to detail.
• Must possess valid driver’s license, an acceptable driving record, and (in most cases; exceptions may apply) an operable vehicle.

Benefits

• Competitive wage
• Comprehensive benefit package including Medical, Dental, Vision, and prescription coverage
• Generous paid time off
• 401(k) plan with a company match
• Michaels Employee Scholarship Program for children of employees
• Professional development opportunities
• Team-oriented environment

Salary Range

$55,000 - $60,000 per year