[Hiring] Community Impact Lead @Canadian Alliance to End Homelessness

Role Description

Reporting to the Director, Community Impact, the Community Impact Lead is an entrepreneurial, outcomes-focused leader responsible for advancing measurable reductions in homelessness across a growing portfolio of communities. This role operates at the intersection of direct community delivery, team leadership, and continuous improvement.

They operate as a player-coach; they carry a specific portfolio of community relationships while supervising and developing a team of Improvement Advisors (IA’s) who deliver CAEH’s suite of services to communities. Together, the team helps communities move through a pipeline of service offerings, from initial engagement through deep commitment to the Built for Zero Canada (BFZ-C) movement, with the ultimate goal of reducing and ending homelessness.

The Community Impact Lead translates CAEH’s strategy and Theory of Change into day-to-day delivery, supporting communities to build local systems and solutions that sustainably reduce homelessness.

This role will work cross-functionally across our departments. They’ll partner with:

• Business Development function to integrate revenue-generating services from our social enterprise model into our community work.
• Data function to integrate a data-driven approach in their community advisory and coaching.
• Philanthropy function to ensure fundraising messaging aligns with our demonstrated community impact.
• Government Relations function to relay insights from our community-facing work and inform policy recommendations.

Qualifications

• Passion for ending homelessness, a belief it’s possible, and a sense of urgency to get there.
• Deep alignment with CAEH mission and values, and approach to systems change.
• Past experience coaching and managing other individual contributors.
• 5+ years’ experience in community impact, systems change, or advisory work.
• 1-3 years of experience in service delivery, consulting, or comparable experience.
• 1-3 years of experience coaching, managing, or supporting a team, or comparable experience.
• Experience with service delivery models, including consulting, training, or fee-for-service engagements.
• Experience with facilitation, public speaking, and coaching for improvement (virtual and in-person).
• Command of the Model for Improvement/Quality Improvement and insight into how it can be used to drive improvements toward ending homelessness and measuring community-level impact.
• Proficiency in data-driven decision making; experience with community-level data measurement is a strong asset.
• Ability to manage projects in a fast-paced, virtual team environment against ambitious timelines.
• Experience working in systems change, social impact, or public sector environments.
• Experience with connecting community impact work with social enterprise services that balance revenue and mission.
• Ability to navigate change, risk, and uncertainty.
• Bachelor’s Degree or equivalent work experience with a focus on public policy, social work, community development, and non-profit management.

Requirements

• Lead a team of Improvement Advisors responsible for delivering CAEH’s services across community portfolios.
• Manage the end-to-end employee experience of a team of Improvement Advisors (hiring, onboarding, 1:1s, regular feedback, career development, performance management, compensation reviews, employee relations, creating a psychologically safe environment, and offboarding).
• Foster knowledge-sharing across the IA team - creating pathways for best practices to transfer between portfolios.
• Create a psychologically safe, inclusive, and high-performing team environment.
• Establish clear roles, expectations, and performance metrics tied to outcomes, our values, and our mission.
• Work with the Sr. IA’s and CAEH leadership to coach team members to develop skills in integration with the Social Enterprise Model.
• Contribute to the design, refinement, and delivery of standardized service offerings.
• Support communities in progressing through the service pipeline, identifying when and how to deepen engagement toward reducing and ending homelessness.
• Integrate fee-for-service delivery into community impact work, ensuring alignment with mission and measurable outcomes.
• Support proposal development and scoping for community engagements.
• Identify opportunities to improve service quality, scalability, and repeatability across the portfolio.

Benefits

• Support communities to achieve measurable reductions and progress toward functional zero.
• Enable communities to build sustainable, data-driven housing solution systems.
• Guide communities through CAEH’s service pipeline toward deep commitment to reducing and ending homelessness.
• Build strong, trust-based partnerships across communities and stakeholders.
• Embed learning and iteration into all community impact work.
• Align delivery with CAEH’s strategic priorities and evolving operating model.
• The IA team is effective, supported, and continuously improving.
• Contribute to the growth and success of fee-for-service offerings, balancing revenue with mission.

Equity, Inclusion & Accessibility

CAEH is committed to building an inclusive, equitable, and accessible workplace. We strongly encourage applications from people with lived expertise of homelessness and from individuals who identify as Indigenous, Black, racialized, disabled, 2SLGBTQIA+, or members of historically marginalized communities.

We recognize that experience, leadership, and potential can take many forms. If your background does not align perfectly with every qualification, we still encourage you to apply. Accommodation is available throughout the recruitment process upon request.

How to Apply

Please submit:

• Your resume
• A short cover letter or written introduction sharing your interest in the role