[Hiring] Communications Quality Program Specialist @University of Washington

Role Description

Airlift Northwest is the region’s premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system.

• Supports operational quality initiatives within a high-acuity emergency and air medical communications center.
• Support for quality assurance, operational review, workflow consistency, education support, operational analysis, and continuous improvement initiatives within the Airlift Northwest Communications Center.

Primary Job Responsibilities

• Conduct routine operational quality reviews related to communication center workflows, dispatch coordination, documentation practices, paging processes, operational communication, and mission coordination activities.
• Review calls and tapes to ensure alignment with current policies and procedures.
• Assist with review and follow-up of communication center operational concerns, workflow issues, and operational event reviews.
• Identify operational trends, recurring workflow concerns, communication gaps, and opportunities for improvement or standardization.

Qualifications

• Bachelor's Degree in Healthcare Administration, Emergency Management, Communications, Public Administration, Business Administration, or related field.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Benefits

• Pay Range Minimum: $37.50 hourly
• Pay Range Maximum: $43.27 hourly
• For information about benefits for this position, visit this link .