[Hiring] Commercial Auto Bodily Injury Claims Adjuster @Midwest Family Mutual Insurance Company

Role Description

Join our team as a Commercial Auto Bodily Injury Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact.

The Commercial Auto Bodily Injury Claims Adjuster is responsible for the end-to-end management of complex liability claims, requiring a high level of analytical thinking, sound judgment, and professional discretion. This role involves:

• Conducting thorough investigations
• Evaluating coverage and liability
• Driving timely, fair claim resolutions
• Maintaining accurate reserves and comprehensive documentation

The adjuster serves as a key point of contact for agents, policyholders, and legal partners, delivering responsive, high-quality service throughout the claims lifecycle. Success in this position requires:

• Strong negotiation skills
• Attention to detail
• The ability to navigate evolving legal and regulatory environments
• Proficiency in a paperless claims system
• A willingness to participate in legal proceedings, including travel for mediations, depositions, and trials as needed

Qualifications

• 2+ years handling Commercial Automobile or Motor Carrier Liability claims, inclusive of litigation experience
• Strong negotiation, analytical, and problem-solving skills
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Word and Excel
• Highly organized with keen attention to detail
• Ability to work independently in a fully remote setting
• Experience with mediations, arbitrations, and settlement negotiations
• Strong collaboration with legal counsel and claims teams
• Multi-State adjusting experience is preferred
• Insurance education and/or designations a plus
• Strong working knowledge of Microsoft Office products, good keyboarding and technology skills

Requirements

• Fully remote role – Work from home full-time
• Standard 40-hour workweek – Flexibility within structured hours
• Tech-driven environment – Frequent computer and phone use
• Some travel required – For legal proceedings and meetings

Benefits

• Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance
• Retirement Benefits – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future
• Work-Life Balance – Generous paid time off and company holidays
• Professional Development – Opportunities for ongoing training and career growth
• Wellness Support – Employee assistance programs and wellness initiatives
• Technology Stipends – Support for home office setup and remote work tools
• Autonomy & Flexibility – Thrive in a fully remote, supportive work culture