[Hiring] Collector 3 @Arizona Department of Administration

Role Description

The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as a Collector 3. This position is responsible for working autonomously within parameters, while locating and communicating with customers for the purpose of soliciting payment or collecting on delinquent accounts on behalf of the Department of Economic Security (DES) via telephone, mail, or personal visit.

• Using skip-tracking tools and negotiating techniques, the Collector 3 enforces federal regulations and statutes to advise customers of necessary actions needed for repayment of various public assistance over-payments and other debts.
• Refers collection cases for judgment, garnishment, or other enforced collection to the Attorney General's office for processing.
• Reviews financial statements and makes determinations on ability to pay and amount due.
• Negotiates partial payment plans based on analysis of assets and liabilities.
• Determines appropriate or alternate courses of action using oral and written communications, automated office devices and systems, and mathematical calculations and analysis of accounts.
• Ensures appropriate action is taken on collection cases under appeal and bankruptcy.
• Processes appeal requests and verifies information on bankruptcy cases.
• Trains and leads Collector 2 staff while maintaining accurate transaction records.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Qualifications

• Three years' experience in collections, or one year as Collector 2 and two years' experience collecting delinquent monies in a formalized setting.
• Extensive knowledge of skip-tracing techniques and strong customer contact skills.
• Bilingual (English and Spanish).

Requirements

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, the following requirements apply:
• Must possess and retain a current, valid class-appropriate driver’s license.
• Complete all required training and successfully pass all necessary driver’s license record checks.
• Maintain acceptable driving records and complete all required driver training.
• Maintain the statutorily required liability insurance if operating a personally owned vehicle on state business.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.