[Hiring] Collections Supervisor @Progressive Leasing

Role Description

We are currently hiring a Supervisor, Collections to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.

YOUR DAY-TO-DAY:

• Responsible for agent growth and development
• Train team members on effective customer interaction and collection methods
• Examine team behavior and practices to provide timely constructive feedback and direction
• Motivate team members to achieve desired results
• Manage and accurately document account details and agent performance details
• Work with Progressive Customers and provide exceptional customer experiences
• Handle escalated situations for customers
• Act as the first primary responder to questions from team/department
• Ensure that service levels & saturation consistently hit expectations
• Set monthly goals for the team and communicate the action plan with direct manager
• Manage time properly to complete all administrative responsibilities

Qualifications

• Must have experience in collections
• Bilingual Spanish is preferred but not required
• Must be available to work the following shift: 11:30AM-8:00PM
• Excellent communication skills, both written and verbal
• Strong interpersonal skills with the proven ability to interact confidently and professionally with Employees and Customers
• Ability to address situations with a sense of urgency, high energy and enthusiasm
• Proven ability to coach and mentor others
• Ability to drive engagement by helping others understand a vision/purpose
• Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)
• General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

Requirements

• AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time.
• We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

Benefits

• Progressive Leasing welcomes and encourages diversity in the workplace.
• We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.