Collections Supervisor @Progressive Leasing
All Others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] Collections Supervisor @Progressive Leasing

2wks ago - Progressive Leasing is hiring a remote Collections Supervisor. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

We are currently hiring a Supervisor, Collections to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.

YOUR DAY-TO-DAY:

  • Responsible for agent growth and development
  • Train team members on effective customer interaction and collection methods
  • Examine team behavior and practices to provide timely constructive feedback and direction
  • Motivate team members to achieve desired results
  • Manage and accurately document account details and agent performance details
  • Work with Progressive Customers and provide exceptional customer experiences
  • Handle escalated situations for customers
  • Act as the first primary responder to questions from team/department
  • Ensure that service levels & saturation consistently hit expectations
  • Set monthly goals for the team and communicate the action plan with direct manager
  • Manage time properly to complete all administrative responsibilities

Qualifications

  • Must have experience in collections
  • Bilingual Spanish is preferred but not required
  • Must be available to work the following shift: 11:30AM-8:00PM
  • Excellent communication skills, both written and verbal
  • Strong interpersonal skills with the proven ability to interact confidently and professionally with Employees and Customers
  • Ability to address situations with a sense of urgency, high energy and enthusiasm
  • Proven ability to coach and mentor others
  • Ability to drive engagement by helping others understand a vision/purpose
  • Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)
  • General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

Requirements

  • AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time.
  • We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

Benefits

  • Progressive Leasing welcomes and encourages diversity in the workplace.
  • We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
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Collections Supervisor @Progressive Leasing
All Others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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