[Hiring] Collections Supervisor @Yapp

Role Description

DRUMMOND specializes in accounting, legal, and consulting services, with a focus on international transactions, supporting organizations in Brazil and the United States. Our highly qualified team works efficiently and responsively to meet market demands, with a commitment to delivering quality and precision.

Qualifications

• Bachelor’s degree in accounting, Business Administration, Economics, or related fields
• Previous experience in Accounts Receivable, Collections, or Credit & Collections
• Previous experience leading a team
• Strong knowledge of AR/Collection KPIs such as DSO, Aging, delinquency and recovery rate
• Experience with complex collection negotiations and customer escalations
• Advanced Excel skills
• Experience with financial ERP systems
• Analytical, results-oriented and strong communication skills
• Advanced English (will be assessed during the interview)

Requirements

• Experience in accounting firms, BPO, outsourcing or professional services (NICE TO HAVE)
• Experience with B2B collections and corporate clients (NICE TO HAVE)
• Experience with international clients or cross-border operations (NICE TO HAVE)
• Knowledge of PDD, credit analysis and credit policies (NICE TO HAVE)
• Experience with Power BI or other data visualization tools (NICE TO HAVE)
• Knowledge of LGPD/CDC and collection-related regulations (NICE TO HAVE)
• Experience with collection automation and process improvement (NICE TO HAVE)

Benefits

• We promote a dynamic culture that values collaboration and partnership
• Creating an engaging environment where everyone can contribute and grow
• Opportunities to work in the international market, broadening perspectives and strengthening global vision
• Investment in continuous development through training and capacity-building programs, driving careers forward and enhancing skills
• We value diversity and promote inclusion and equity within our teams